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- Tasks: Lead the charge in expanding our partner ecosystem and driving sales growth.
- Company: Join Five9, a top cloud contact centre software provider revolutionising customer experience globally.
- Benefits: Enjoy a team-first culture, diversity, and opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team that values innovation and authentic self-expression.
- Qualifications: 5+ years in software sales or partner development; strong communication and analytical skills required.
- Other info: Five9 is committed to diversity and equal opportunity in the workplace.
The predicted salary is between 54000 - 75600 £ per year.
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To accommodate our rapid growth, Five9 is seeking an experienced and motivated Channel sales manager to help expand our industry leading partner ecosystem. This is a key position within our Sales organization and will report directly to our Director, Channel Sales. This mission driven team is responsible for opening new routes to market and helping partners build & sell customer experience offers at speed and scale.
Some of the major focus areas of this role are:
- Manage the sale of Five9 products and services through named national (potentially EMEA)
- Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines
- Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents
- Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams
- Drive UK sales results and pipeline development within key national (EMEA) partners
- Drive partner enablement throughout the entire customer journey lifecycle Key Responsibilities: Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
- Help expand the partner community within the UK to accelerate growth, by recruiting and gaining commitment of national partners Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
- Establish engagement models for ISV’s and development partners – in conjunction with strategic partner offerings
- Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
- Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
- Develop Partner Training and Enablement program and certification Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines Structure and negotiate partnership agreements that lead to incremental value and capabilities
- Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies
Key Skills:
- Proven experience working in a dynamic team focused on building exponential growth 5+ years of experience in software sales, partner development, or business development within a cloud-based environment. Emphasis on software sales
- A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
- Strong operational and analytical skills
- Ability to describe trends and provide insight from KPI’s
- Strong strategic thinking with a penchant for action and results
- Excellent project management and creative problem solving skills
- Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
- Bachelor’s degree or equivalent years of relevant work experience
Desired Skills:
- Experience with and knowledge of Contact Center solutions and/or VoIP
- Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Software Development
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Channel Sales Manager employer: Five9
Contact Detail:
Five9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Sales Manager
✨Tip Number 1
Network with professionals in the cloud contact centre industry. Attend relevant events or webinars where you can meet potential partners and colleagues. Building these connections can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with Five9's products and services. Understanding their offerings will allow you to speak confidently about how you can contribute to expanding their partner ecosystem during interviews.
✨Tip Number 3
Research the current trends in cloud-based solutions and customer experience. Being knowledgeable about the market landscape will enable you to discuss strategies for partner engagement and sales growth effectively.
✨Tip Number 4
Prepare to showcase your previous successes in partner development and sales. Have specific examples ready that demonstrate your ability to build relationships and drive results, as this is crucial for the Channel Sales Manager role.
We think you need these skills to ace Channel Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software sales, partner development, and business development. Use keywords from the job description to demonstrate that you meet the specific requirements for the Channel Sales Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of Five9's mission. Mention specific achievements in previous roles that align with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your operational and analytical skills, as well as your ability to build and maintain business relationships. Provide examples of how you've successfully driven sales results and developed partner ecosystems in past positions.
Showcase Communication Skills: Since exceptional communication is crucial for this role, include examples of your public speaking, professional writing, and active listening skills. This could be through presentations you've delivered or reports you've written that had a significant impact.
How to prepare for a job interview at Five9
✨Research Five9 and Its Culture
Before the interview, take some time to understand Five9's mission, values, and culture. Familiarise yourself with their products and services, especially in the context of cloud contact centre solutions. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Partner Development Experience
As a Channel Sales Manager, your ability to build and maintain relationships is crucial. Prepare specific examples from your past experiences where you've successfully developed partnerships or driven sales through collaboration. Highlight any relevant metrics or outcomes to back up your claims.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Think about how you would approach challenges related to partner enablement, sales pipeline development, or managing relationships with national partners. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Communication Skills
Exceptional communication is key in this role. Be prepared to discuss how you've effectively communicated with partners and internal teams in the past. You might also want to practice articulating your thoughts on complex topics, as you may need to explain technical aspects of Five9's solutions to non-technical stakeholders.
