Director, Channel Sales

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the VP, Channels. The Channel Sales Organization works directly with partners and the Five9 quota carrying regional sales executives and sales leadership. This is a field based role that will be located in West/East. Five9 is looking for a high performer who is a team player, partner centric, accountable and seeks to consistently win.

Responsibilities:

• As a Five9 Director, Channel Development you will be responsible for: Working closely with the Regional Sales Teams to identify the in-market focus partners
• Building the Go To Market business plans with the identified focus partners and the Five9 Sales Teams
• Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
• Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc.
• Providing regional executive alignment with key partners and stakeholders
• Aligning yourself internally with quota bearing Five9 sales executives and sales leadership to drive toward a common strategy and achievement of goals
• Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process
• Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
• Assist with building marketing plans and managing budget for the region
• Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
• Tracking and holding the partners and the stakeholders accountable to agreed upon goals
• Spearheading regular cadence meetings to manage and track progress
• Travel is required for regional coverage of partner meetings, events, networking, etc.

Essential Skills and Experience:

• 5+ years of technology sales and channel sales experience
• Experience selling Contact Center as a Service preferred BA or BS degree preferred in a technical, business or related field
• Experience building and managing multiple partner relationships
• Experience within the Master Agent community of partners preferred
• Understanding of the partner landscape within the region
• Understanding of opportunity qualification, running a deal cycle and forecasting
• Knowledge of the competitive landscape
• Ability to recruit, develop and build Go To Market plans with top partners in the region
• Ability to work within a fast-paced and dynamic environment
• Interface at all organizational levels maintaining strong working relationships across cross-functional teams
• Exceptional verbal and written communication skills
• Extremely strong organizational and time management skills
• Willingness to go above and beyond to be successful

Qualifications:

• Prefer 5+ years experience selling through the Master Agent Channel
• Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) solutions
• Working knowledge of salesforce.com
• Strong communication, presentation, organization and teaming/relationship skills

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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