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For Companies At a Glance
- Tasks: Lead and support a dynamic team in delivering exceptional events across the UK and Europe.
- Company: Five Star Crew, a top-tier crewing service provider known for professionalism and efficiency.
- Benefits: Competitive salary, career progression, and a vibrant work culture.
- Why this job: Join a passionate team and make a real impact in the event industry.
- Qualifications: 2+ years in event crewing, strong leadership, and communication skills required.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Five Star Crew is a premier crewing service provider dedicated to delivering exceptional events and cultural exhibitions across the UK and Europe. Renowned for our commitment to professionalism, efficiency, and respect, we have established ourselves as leaders in the event industry. With a focus on well-trained staff, we take pride in offering unparalleled industry knowledge and experience to our clients.
Description of Role
As People Operations Manager, you will play a key role within the Operational team to provide Crew with guidance and support to promote high standards and workplace satisfaction.
Key responsibilities
- Develop and manage employee lifecycle processes
- Promote a culture of good timekeeping and attendance
- Provide and support positive and effective communication amongst the team
- Support with recruitment and development of crew in line with the company's values and goals
People Management
The candidate will:
- Have a passion for people and for providing progression and a positive work environment
- Develop and manage the employee lifecycle
- Coach, advise, train and work alongside all crew and crew chiefs on site at various times throughout the day
- Act as the region's ambassador for all people-related matters
- Liaise with the People Team for all People-related matters
- Report monthly on the individual crew progression
- Ensure Crew Chiefs are leading their teams to a high standard and are reporting back frequently in the form of bi-monthly Crew Chief meetings
- Be in regular communication with the crew regarding workloads and assist them in managing their time
Recruitment
The candidate will:
- Lead talent acquisition activities boosting the region's portfolio of skilled Crew
- Recruit a crew of a suitable standard and work ethic to reflect the ethos of Five Star Crew
- Ensure recruitment targets are met
Admin
The candidate will:
- Conduct crew reviews and appraisals
- Manage the Disciplinary processes in accordance with existing operational procedures
- Assist the Resource Planner in staff allocation
- Assist the Operations team with crew communications
- Ensure all new recruits have been inducted as per the set procedure and have signed and completed all documentation
- Conduct driving inductions and assist in maintaining company vehicles and records
- Any ad-hoc duties that may arise
Out of hours
The candidate will:
- Be available to the crew 24 hours a day on a 5-week rotation, including weekends
- Allocate any new work that comes in
- Resolve any issues or emergencies that may arise
Requirements
- 2 years minimum Event Crewing experience in a senior role
- Strong leadership and Communication skills
- Ability to motivate and develop teams
- Excellent organisation skills, problem-solving and decision-making abilities
People Operations Manager in London employer: Five Star Group
Contact Detail:
Five Star Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the event industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for people! When you get the chance to chat with potential employers, make sure to highlight your enthusiasm for creating a positive work environment. Share examples of how you've supported team members in the past – it’ll show you’re the right fit for the People Operations Manager role.
✨Tip Number 3
Be proactive! If you see a job that catches your eye, don’t wait around. Apply through our website and follow up with a friendly email to express your interest. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for interviews by researching Five Star Crew’s values and culture. Think about how your experience aligns with their mission. Bring your A-game and be ready to discuss how you can contribute to their commitment to professionalism and efficiency!
We think you need these skills to ace People Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Operations Manager role. Highlight your experience in event crewing and how it aligns with our values at Five Star Crew. We want to see how you can bring your unique skills to our team!
Show Your Passion for People: In your application, let us know why you’re passionate about people management. Share examples of how you've developed teams or improved workplace satisfaction in your previous roles. We love candidates who genuinely care about their crew!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we promote within our teams!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining Five Star Crew!
How to prepare for a job interview at Five Star Group
✨Know the Company Inside Out
Before your interview, make sure you research Five Star Crew thoroughly. Understand their values, mission, and recent events they've managed. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a People Operations Manager, your ability to connect with others is crucial. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved workplace satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making abilities. Think about past experiences where you had to handle difficult situations, such as managing attendance issues or conducting appraisals. Be ready to discuss how you approached these challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company's approach to crew development, or how they measure success in the People Operations role. This shows you're engaged and serious about the position.
