Client Account Executive

• Location: Gainsborough, London or Scotland

We’re looking for a dynamic and client-focused Account Executive to join our fast-paced team. You’ll play a key role in strengthening client relationships and driving revenue through excellent service delivery and strategic account growth.

Description of Role

Key Responsibilities

• Build proactive relationships with clients, ensuring regular communication regarding existing bookings, future opportunities and any services updates.
• Achieve revenue growth targets for assigned accounts.
• Act as the main point of contact for clients, handling any queries or concerns promptly and professionally.
• Monitor client satisfaction and work closely with internal teams to address any issues, ensuring the highest level of service and customer retention.
• Improve inbound quote-to-conversion ratio.

Sales and Business Development:

• Actively seek out new opportunities within your client list, securing further work and projects.
• Develop a deep understanding of each client’s needs and preferences, tailoring services and offerings to meet their requirements.
• Collaborate with the sales team to develop strategies for expanding the client base and increasing sales.

Quoting and Scheduling:

• Handle inbound inquiries and create quotes using the company’s quoting software.
• Add jobs to the scheduling system, ensuring accurate and timely entry of all necessary information.
• Work closely with the operations team to ensure seamless coordination of services for clients.

Reporting and Analysis:

• Use Pipedrive CRM to manage client accounts effectively and identify trends, areas for improvement, and potential growth opportunities.
• Prepare and present reports on client and revenue progress to senior management.
• Keep up-to-date with industry news and developments, sharing insights with the team and clients as appropriate.

Person requirements

• Proven experience in sales, account management, or a similar role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong organisational and time management skills, with the ability to prioritise tasks effectively.
• Proficiency in using relevant software applications for quoting and scheduling.
• A proactive and results-driven approach, with a focus on continuous improvement and client satisfaction.
• Ability to thrive in a fast-paced, reactive environment.
• Willingness to travel to client sites or events.
• Adaptability and problem-solving in high-pressure situations.
• Team player with a collaborative mindset.

What we Offer

• Competitive base salary + commission structure based on performance.
• 33 days annual leave (inclusive of 8 bank holidays).
• Company enhanced statutory benefits including company sick pay and parental leave.
• Flexible working opportunities.
• Access to Employee Assistance Programme and discounted gym membership.
• Learning and Development opportunities within a rapidly growing and leading industry brand.
• Access to industry events and networking opportunities.

The closing date for applications is Monday 14th April 2025.

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