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For Companies At a Glance
- Tasks: Lead and support a dynamic team to ensure high standards in event staffing.
- Company: Join Five Star Crew, a leader in the event industry across the UK and Europe.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by fostering a positive work culture and developing talent.
- Qualifications: 2+ years in event crewing with strong leadership and communication skills.
- Other info: Be part of a vibrant team with a commitment to excellence and professionalism.
The predicted salary is between 36000 - 60000 £ per year.
Five Star Crew is a premier crewing service provider dedicated to delivering exceptional events and cultural exhibitions across the UK and Europe. Renowned for our commitment to professionalism, efficiency, and respect, we have established ourselves as leaders in the event industry. With a focus on well-trained staff, we take pride in offering unparalleled industry knowledge and experience to our clients.
Description of Role
As People Operations Manager, you will play a key role within the Operational team to provide Crew with guidance and support to promote high standards and workplace satisfaction.
Key responsibilities
- Develop and manage employee lifecycle processes
- Promote a culture of good timekeeping and attendance
- Provide and support positive and effective communication amongst the team
- Support with recruitment and development of crew in line with the company’s values and goals
People Management
The candidate will:
- Have a passion for people and for providing progression and a positive work environment
- Develop and manage the employee lifecycle
- Coach, advise, train and work alongside all crew and crew chiefs on site at various times throughout the day.
- Act as the region’s ambassador for all people-related matters
- Liaise with the People Team for all People-related matters
- Report monthly on the individual crew progression
- Ensure Crew Chiefs are leading their teams to a high standard and are reporting back frequently in the form of bi-monthly Crew Chief meetings.
- Be in regular communication with the crew regarding workloads and assist them in managing their time.
Recruitment
The candidate will:
- Lead talent acquisition activities boosting the region’s portfolio of skilled Crew
- Recruit a crew of a suitable standard and work ethic to reflect the ethos of Five Star Crew
- Ensure recruitment targets are met
Admin
The candidate will:
- Conduct crew reviews and appraisals
- Manage the Disciplinary processes in accordance with existing operational procedures
- Assist the Resource Planner in staff allocation
- Assist the Operations team with crew communications
- Ensure all new recruits have been inducted as per the set procedure and have signed and completed all documentation.
- Conduct driving inductions and assist in maintaining company vehicles and records
- Any ad-hoc duties that may arise
Out of hours
The candidate will:
- Be available to the crew 24 hours a day on a 5-week rotation, including weekends.
- Allocate any new work that comes in.
- Resolve any issues or emergencies that may arise
Requirements
- 2 years minimum Event Crewing experience in a senior role
- Strong leadership and Communication skills
- Ability to motivate and develop teams.
- Excellent organisation skills, problem-solving and decision-making abilities.
People Operations Manager in City of London employer: Five Star Group
Contact Detail:
Five Star Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the event industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks who work at Five Star Crew. You never know who might help you land that interview!
✨Tip Number 2
Show your passion for people! When you get the chance to chat with potential employers, make sure to highlight your love for developing teams and creating a positive work environment. Share examples of how you've motivated others in the past.
✨Tip Number 3
Be ready to demonstrate your leadership skills! Prepare some stories about how you've successfully managed teams or resolved conflicts. This will show that you can handle the responsibilities of a People Operations Manager with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Five Star Crew. Don’t miss out on this opportunity!
We think you need these skills to ace People Operations Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Operations Manager role. Highlight your experience in event crewing and how it aligns with our values at Five Star Crew. We want to see how you can bring your passion for people into our team!
Showcase Your Leadership Skills: Since this role is all about managing and developing teams, don’t hold back on sharing examples of your leadership experience. Tell us about times you've motivated a team or resolved conflicts. We love hearing about your successes!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Five Star Group
✨Know the Company Inside Out
Before your interview, make sure you research Five Star Crew thoroughly. Understand their values, mission, and recent events they've managed. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a People Operations Manager, your ability to connect with others is crucial. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved workplace satisfaction. Be ready to discuss your leadership style and how it aligns with the company's ethos.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think of situations where you've had to coach or support team members, and be ready to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company culture, team dynamics, or future projects. This shows you're not just interested in the role, but also in how you can contribute to the team's success.
