Client Services Executive

Five Star Crew is a leading provider of Crew solutions across the UK, supplying highly skilled professionals who ensure the seamless execution of live events, productions, festivals, exhibitions, and corporate functions. We work with some of the biggest names in the industry, helping every project run smoothly and to a high standard.

Our culture is grounded in trust, teamwork, consistency, achievement, and enjoyment. These values shape both our internal collaboration and the service we deliver to clients. As a people-focused organisation, we prioritise strong relationships with our crew members and clients alike, combining exceptional service, reliability, and expertise to deliver dependable, high-quality support wherever it's needed.

Role Description

We're looking for a dynamic and client-focused Client Services Executive to join our fast-paced team.

You'll play a key role in strengthening client relationships and driving revenue through excellent service delivery and strategic account growth.

This role is responsible for managing day-to-day client interactions, responding to inquiries, and ensuring that service delivery meets client expectations. It also involves supporting business development through nurturing long-term client relationships and gathering feedback to inform continuous improvement.

Key Responsibilities

• Build proactive client relationships – maintain regular communication with clients regarding existing bookings, upcoming opportunities, and service updates.
• Drive revenue growth – achieve revenue growth targets for assigned accounts through effective account management.
• Serve as the primary point of contact – handle client queries and concerns promptly and professionally.
• Monitor and enhance client satisfaction – work closely with internal teams to resolve issues quickly, ensuring high service standards and strong customer retention.
• Improve conversion rates – increase the inbound quote-to-conversion ratio through effective follow-up and relationship management.
• Handle inbound inquiries and create accurate quotes using the company's quoting software.
• Add jobs to the scheduling system, ensuring all necessary information is entered accurately and on time.
• Work closely with the operations team to ensure seamless coordination of services for clients.
• Use CRM to manage client accounts effectively, identifying trends, areas for improvement, and growth opportunities.

What We're Looking For

• Proven experience in sales, account management, or a similar role.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Strong organisational and time management skills, with the ability to prioritise effectively.
• Proficiency in relevant software applications for quoting and scheduling.
• A proactive, results-driven approach, with a focus on continuous improvement and client satisfaction.
• Ability to thrive in a fast-paced, reactive environment.
• Willingness to travel to client sites or events.
• Adaptability and strong problem-solving skills under pressure.
• A collaborative team player with a positive, can-do attitude.