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- Tasks: Provide remote and on-site IT support, configure Sophos firewalls, and troubleshoot various IT issues.
- Company: Join a well-established IT support company in Salisbury, known for top-tier services.
- Benefits: Enjoy competitive pay, laptop, phone, mileage reimbursement, and training opportunities.
- Why this job: Be part of a friendly team, work independently, and make a real impact on local businesses.
- Qualifications: Strong Sophos firewall experience and 3+ years in IT support are essential.
- Other info: A full UK driving license and own vehicle are required; certifications and cloud experience are a plus.
We are delighted to be working with an established IT support company based in Salisbury, providing top-tier services to businesses across the region. We’re looking for a skilled Technical Support Engineer with Sophos firewall experience to join their friendly, growing team.
What you’ll do:
- Provide remote and on-site IT support to local business clients
- Configure and troubleshoot Sophos firewalls
- Support Windows servers, Office 365, networking, and general IT infrastructure
- Work independently across multiple client sites
What we’re looking for:
- Strong Sophos firewall experience (required)
- 3+ years in IT support or field engineering
- Excellent troubleshooting and customer service skills
- Full UK driving license and own vehicle
Nice to have:
- Sophos certifications
- Experience with cloud platforms (Azure, Google Workspace)
We offer:
- Competitive pay
- Laptop, phone, and mileage reimbursement
- Training and development
- Supportive, down-to-earth team
Technical Support Engineer employer: Five Rivers Recruitment
Contact Detail:
Five Rivers Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Sophos firewalls during any conversations or interviews. Be prepared to discuss specific scenarios where you've configured or troubleshot these systems, as this will demonstrate your expertise and relevance for the role.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work with Sophos products. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Familiarise yourself with the company’s services and values before any interviews. Understanding their approach to IT support and customer service will allow you to tailor your responses and show that you're a great fit for their team.
✨Tip Number 4
Consider obtaining or showcasing any relevant certifications, particularly those related to Sophos or cloud platforms like Azure. This not only enhances your qualifications but also demonstrates your commitment to professional development in the field.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sophos firewalls and IT support. Use specific examples of past roles where you configured and troubleshot firewalls, as well as any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your 3+ years of experience in IT support and how your skills align with the job requirements, particularly your troubleshooting and customer service abilities.
Showcase Relevant Skills: When filling out your application, emphasise your technical skills related to Windows servers, Office 365, and networking. If you have experience with cloud platforms like Azure or Google Workspace, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Five Rivers Recruitment
✨Showcase Your Sophos Expertise
Make sure to highlight your experience with Sophos firewalls during the interview. Be prepared to discuss specific scenarios where you configured or troubleshot these systems, as this is a key requirement for the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of challenging technical issues you've resolved in the past. This will showcase your troubleshooting abilities and customer service skills, which are essential for a Technical Support Engineer.
✨Familiarise Yourself with the Company
Research the IT support company and understand their services and client base. This knowledge will help you tailor your responses and show your genuine interest in joining their team.
✨Prepare Questions for Them
Think of insightful questions to ask at the end of the interview. Inquire about their team culture, training opportunities, or specific technologies they use. This demonstrates your enthusiasm and engagement with the role.
