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- Tasks: Guide guests through their Five Iron Golf experience and ensure their enjoyment.
- Company: Five Iron Golf is the leading indoor golf and entertainment venue with 26 locations nationwide.
- Benefits: Enjoy free meals while working, tips, and commission on top of your hourly wage.
- Why this job: Join a fun, inclusive environment where you can share your passion for golf and entertainment.
- Qualifications: No prior experience required; just bring your positive energy and customer service skills!
- Other info: Flexible part-time hours with opportunities to learn about golf technology and hospitality.
Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf's core mission is to seamlessly meld golf and entertainment, making golf inclusive and accessible for all.
The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer!
The Golf Experience Associate goes beyond simply taking orders, guiding guests through the menu and offering recommendations that elevate both the dining and gaming experience and the overall guest satisfaction, while also driving sales.
Responsibilities Include, But Are Not Limited To:
- Provide a fun golf experience from check-in to check-out, gamifying the experience for added fun.
- Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Promptly address any concerns.
- Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer.
- Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships. Use this expertise to confidently sell and cross-sell across various offerings.
- Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques.
- Use point-of-sale terminals to enter orders and process payments accurately.
- Serve food and beverages in a timely and courteous manner.
- Ensure golf simulators and surrounding areas are clean and guest-ready.
- Maintain up-to-date knowledge of all of our technology, additional products, and promotions.
- Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness.
- Verify guests' legal drinking age.
- Assist with closing duties as needed.
Required Qualifications:
- Golf, server, hospitality, and/or sales experience encouraged but NOT required.
- Upbeat energy, enthusiasm, and a positive attitude.
- Strong customer service skills with the ability to work well in a fast-paced team environment.
- Ability to stand, walk, and bend for long periods of time.
- Ability to lift up to 50 lbs.
- Proficient verbal and oral communication skills.
- Ability to obtain proper licensing and certifications for food/beverage handling at the location.
Benefits (applies only to full-time employees):
- Health, Dental, and Vision insurance.
- Long and Short Term Disability.
- Accident and Critical Illness Insurance.
- 401K.
- Meals while working are included for free.
Pay: $16.66 / Hour + Tips + Commission
Job Type: Part-time, non-exempt
Hours: Vary by week; Weekday afternoons/nights, and weekends.
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
Location: 425 Urban Plz, Kirkland WA, 98033
GOLF EXPERIENCE ASSOCIATE employer: Five Iron Golf
Contact Detail:
Five Iron Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GOLF EXPERIENCE ASSOCIATE
✨Tip Number 1
Familiarise yourself with the latest golf simulator technology and trends. Being knowledgeable about the equipment will not only impress your interviewers but also show that you're genuinely interested in enhancing the guest experience.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock setting. This will help you develop a friendly and upbeat attitude, which is crucial for creating a fun atmosphere at Five Iron Golf.
✨Tip Number 3
Get to know the menu offerings at Five Iron Golf, especially the food and beverage options. Being able to confidently recommend items will demonstrate your commitment to providing an exceptional guest experience.
✨Tip Number 4
Showcase your enthusiasm for golf and entertainment during your interactions with the team. A positive attitude can set you apart from other candidates and align with Five Iron Golf's mission of inclusivity and fun.
We think you need these skills to ace GOLF EXPERIENCE ASSOCIATE
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Golf Experience Associate. Highlight your customer service skills and any relevant experience in hospitality or sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to create a fun and engaging environment for guests, as well as any knowledge of golf or food and beverage service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Five Iron Golf that excite you and how you can contribute to their mission of making golf inclusive and accessible.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Five Iron Golf
✨Show Your Enthusiasm for Golf
Make sure to express your passion for golf during the interview. Five Iron Golf is all about creating an enjoyable experience, so demonstrating your love for the sport will resonate well with the interviewers.
✨Highlight Customer Service Skills
Since the role focuses on guest satisfaction, be prepared to share examples of how you've provided excellent customer service in the past. This could include handling difficult situations or going above and beyond for a guest.
✨Familiarise Yourself with the Technology
As the Golf Experience Associate, you'll need to be knowledgeable about the golf simulator technology. Do some research beforehand and be ready to discuss how you would help guests navigate this technology.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so think of ways you can recommend food and beverage items to enhance the guest experience. Practice how you would approach these conversations naturally and confidently.
