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- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy bonuses, paid holidays, free food, and career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Experience in a fast-paced, customer-focused role is preferred.
- Other info: Participate in team events and competitions while enjoying a supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we have stuck to the same 'perfect and serve' philosophy.
In every restaurant, you will find talented Assistant Managers who work with the General Manager and share responsibility for the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers demonstrate leadership, coaching and direction and bring our values to life for their team and our customers.
Responsibilities and expectations include:
- Supporting Shift Managers and Crew.
- Delivering perfect burgers and fries.
- Ensuring an above-and-beyond experience for your team while creating an enjoyable working environment.
- Ensuring every customer is delighted with their order and Five Guys experience.
- Dealing with complaints promptly in an open and honest way.
- Leading from the front on the line and on the floor with customers.
- Providing support to the General Manager to deliver store results.
- Owning the P&L; driving sales while controlling costs.
- Running day-to-day operations and contributing to long-term planning.
- Developing your team to ensure a strong talent pipeline.
If you are ambitious and want to grow, we can provide support and the right tools to build a career with us. The next step could be Deputy General Manager or General Manager, leading to future roles such as Area Trainer, District Manager or a position in the Support Office. Five Guys isn’t just a job – it can be a career!
Qualifications and Skills:
- Experience in a supervisory/managerial role in a fast-paced, customer-focused environment is preferred.
- Strong leadership, coaching and communication skills.
- Ability to work hands-on on the line and with customers when needed.
- Financial acumen to manage P&L responsibilities and drive profitability.
- Commitment to delivering high standards of customer service and quality.
Benefits and Perks:
- An achievable bonus scheme worth up to 15% of annual salary.
- An additional Secret Shopper bonus worth up to £2,000.
- High Performer Awards and Bonuses.
- Long service rewards: Love2Shop vouchers (£500 at 5 years, £1,000 at 10 years).
- 33 days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- Access to Stream, the financial wellbeing app with benefits built around pay.
- Other awesome perks: days out and social events, annual Assistant Manager conference, team competitions ("Fry Cup" and "Olympics"), Five Guys employee discount program, wellbeing support, EAP, development opportunities, enhanced Maternity & Paternity Leave, Pension.
Assistant Manager in Winchester employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Winchester
✨Tip Number 1
Get to know the restaurant inside out! Before your interview, pop in for a meal and observe how the team operates. This will help you understand their values and culture, which you can then reference during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you've inspired or coached a team. Be ready to share these stories, as they’ll demonstrate your fit for the Assistant Manager role.
✨Tip Number 3
Prepare to discuss how you handle customer complaints. They want to see that you can deal with issues openly and honestly while keeping the customer experience top-notch. Have a couple of scenarios in mind!
✨Tip Number 4
Don’t forget to express your ambition! Let them know you’re keen to grow within the company. Mentioning your interest in future roles like Deputy General Manager shows you’re in it for the long haul. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager in Winchester
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re excited about the role and ready to bring our 'perfect and serve' philosophy to life.
Highlight Your Leadership Skills: Make sure to showcase any experience you have in leading teams or coaching others. We’re looking for someone who can inspire and motivate their crew, so share examples of how you've done this in the past!
Be Honest and Open: If you’ve dealt with complaints or challenges in previous roles, don’t shy away from mentioning them. We appreciate transparency and want to know how you handled tough situations to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Five Guys family!
How to prepare for a job interview at Five Guys
✨Know the Brand Inside Out
Before your interview, make sure you know everything about Five Guys. Familiarise yourself with their history, values, and what makes their burgers and fries special. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed a team in the past, highlighting your coaching and communication skills. Be ready to discuss how you would handle specific situations, like dealing with customer complaints or motivating staff.
✨Demonstrate Financial Acumen
Since you'll be responsible for P&L, brush up on your financial knowledge. Be prepared to discuss how you've driven profitability in previous roles. Think of specific strategies you've implemented to control costs while boosting sales, as this will show you're ready for the responsibilities of the role.
✨Bring Your Customer Service A-Game
Five Guys prides itself on excellent customer service, so come armed with examples of how you've gone above and beyond for customers in the past. Think about times when you turned a negative experience into a positive one, as this will demonstrate your commitment to delivering an exceptional customer experience.
