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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days holiday.
- Other info: Opportunities for development and exciting team events await you!
- Why this job: Be part of a fun, energetic environment where you can grow your career.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Shift Manager in Tonbridge employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Tonbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and make sure you can relate to them. Show us how you embody those values in your past experiences.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled a tough situation. We want to see how you can lead from the front and keep the energy high during busy shifts.
✨Tip Number 3
Be ready to talk numbers! Brush up on your financial responsibility knowledge, like managing crew breaks and minimising food waste. We love candidates who understand what it takes to run a profitable shift.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application stands out by highlighting your customer satisfaction achievements and any relevant management experience.
We think you need these skills to ace Shift Manager in Tonbridge
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you're not just looking for any job, but that you're excited about being part of the Five Guys family.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase your management experience. Share specific examples of how you've motivated your team and created a positive work environment in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to highlight your key achievements and skills. We appreciate clarity, and it makes it easier for us to see why you'd be a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how these values resonate with your own leadership style and how you can bring them to life in your role as a Shift Manager.
✨Showcase Your Management Experience
Prepare specific examples from your past management roles that highlight your ability to lead a team in a high-pressure environment. Discuss how you've successfully managed shifts, motivated staff, and ensured customer satisfaction, as these are key aspects of the Shift Manager position.
✨Demonstrate Customer Obsession
Be ready to talk about your approach to customer service and how you've driven satisfaction scores in previous roles. Share any relevant metrics or feedback you've received, and explain how you would ensure every customer leaves Five Guys happier than when they arrived.
✨Understand Operational Excellence
Brush up on your knowledge of Food Hygiene and Health & Safety standards, as these are crucial for running a successful shift. Be prepared to discuss how you would enforce these standards while maintaining a fun and efficient working environment for your team.