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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days holiday.
- Other info: Access to wellbeing support and exciting team events.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 30000 - 40000 £ per year.
We are the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we have maintained our 'perfect and serve' philosophy.
In every restaurant, you will find talented Shift Managers who support the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers demonstrate leadership, coaching, and direction to the team, bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries, and shakes while on shift
- Life assurance
- Access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Leading from the front and being hands-on, working on the line and in the dining area
- Supporting the General Manager in delivering perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done, and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience, dealing with complaints promptly in an open and honest way
- Ensuring that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment.
- Customer Satisfaction: You are obsessed with the guest experience and have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Responsibility: Understanding the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.
- Leadership Skills: A natural motivator who enjoys being hands-on, leading by example and getting the best out of the Crew during busy service.
- Operational Excellence: Good working knowledge of Food Hygiene and Health & Safety standards and knowing how to enforce them on the line.
- Flexibility: Available to work a variety of shifts, including evenings, weekends, and holidays.
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Catering Manager in Southborough employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Manager in Southborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your fit for the Shift Manager role and show that you can lead from the front.
✨Tip Number 3
Be ready to talk numbers! Since financial responsibility is key, brush up on how you've managed budgets or improved customer satisfaction scores in the past. This will show that you understand what it takes to run a profitable shift.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re professional and keen!
We think you need these skills to ace Catering Manager in Southborough
Some tips for your application 🫡
Show Your Passion for Burgers and Fries: When you're writing your application, let your love for burgers and fries shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience to our customers.
Highlight Your Leadership Skills: Make sure to showcase your management experience and how you've led teams in the past. We’re all about creating a fun and energetic environment, so share examples of how you’ve motivated your crew during busy shifts!
Be Specific About Your Achievements: Don’t just say you’re great at customer satisfaction; back it up with numbers! If you’ve improved scores or received positive feedback, mention it. We love seeing concrete examples of how you’ve made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any updates. Plus, it shows you’re serious about joining our Five Guys family!
How to prepare for a job interview at Five Guys
✨Know Your Burgers and Fries
Before the interview, brush up on Five Guys' menu and their commitment to quality. Being able to discuss their philosophy of 'perfect and serve' will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you led a team or handled a busy shift. Highlight how you motivated your crew and ensured customer satisfaction, as this aligns perfectly with what they’re looking for in a Shift Manager.
✨Understand Financial Responsibility
Familiarise yourself with basic financial concepts related to running a shift, like managing crew breaks and minimising food waste. Be ready to discuss how you’ve successfully managed these aspects in previous roles.
✨Emphasise Customer Satisfaction
Be prepared to talk about your track record in driving customer satisfaction scores. Share specific examples of how you've dealt with complaints and turned negative experiences into positive ones, as this is crucial for the role.