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- Tasks: Lead a team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant known for quality since 1986.
- Benefits: Enjoy free meals, paid breaks, bonuses, and 28 days of holiday.
- Why this job: Be part of a fun, supportive environment with growth opportunities and a strong team culture.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Potential career progression to Assistant Manager with ongoing development support.
The predicted salary is between 30000 - 42000 £ per year.
Five Guys is growing! That means we are looking for an experienced Shift Manager to join the Family. We are the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we have stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
People - Leading from the front and being hands on. Customer service. Responsible for Crew & Quality Control. Supporting the General Manager in the delivery of perfect burgers and fries. Provide an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, as you are part of the management team. Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way. You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management. If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager.
Shift Manager Permanent employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Permanent
✨Tip Number 1
Familiarise yourself with Five Guys' core values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your management style with their expectations during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you improved team morale or handled customer complaints effectively, as this is crucial for a Shift Manager role.
✨Tip Number 3
Research the latest trends in the fast-food industry, particularly around customer experience and operational efficiency. Being knowledgeable about these trends can set you apart and demonstrate your passion for the role.
✨Tip Number 4
Network with current or former employees of Five Guys if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Shift Manager, which can be beneficial during your application process.
We think you need these skills to ace Shift Manager Permanent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Shift Manager at Five Guys. Tailor your application to highlight relevant experience in customer service and team leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous management experience, particularly in the food industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Five Guys that resonate with you, such as their commitment to quality and customer satisfaction. Share examples of how you've successfully managed teams and handled customer complaints.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Five Guys
✨Show Your Passion for Food
As a Shift Manager at Five Guys, it's essential to demonstrate your enthusiasm for quality food and customer service. Share your experiences with food preparation and how you ensure high standards in every dish.
✨Highlight Leadership Skills
Discuss your previous management experience and how you've successfully led a team. Provide examples of how you've motivated staff and created a positive work environment, as this is crucial for the role.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, including complaints. Show that you can remain calm under pressure and are committed to providing an exceptional experience for every customer.
✨Emphasise Your Commitment to Teamwork
Five Guys values a collaborative atmosphere. Talk about how you work well with others and support your team. Mention any specific instances where teamwork led to success in your previous roles.
