Shift Manager

Shift Manager

Stoke-on-Trent Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead shifts, ensure quality burgers and fries, and create a fun work environment.
  • Company: Join Five Guys, a family-run burger restaurant since 1986, known for fresh ingredients.
  • Benefits: Enjoy bonuses, paid holidays, free meals, and access to financial wellbeing apps.
  • Why this job: Be part of a vibrant team, develop your career, and make customers smile every day.
  • Qualifications: No specific qualifications required, just a passion for great food and leadership.
  • Other info: Opportunities for career growth and participation in fun team events.

The predicted salary is between 24000 - 36000 ÂŁ per year.

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In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

  • An achievable bonus scheme worth up to 10% of annual salary
  • An additional Secret Shopper bonus worth up to ÂŁ2,
  • Long service Love2Shop voucher reward – 5 years ÂŁ, 10 years ÂŁ1,
  • 28 Days paid holiday
  • Paid breaks
  • Free burgers, fries and shakes while on shift
  • Life assurance
  • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
  • OTHER AWESOME PERKS

  • Days out and social events
  • Team competitions – “Fry Cup” and “Olympics”
  • Five Guys Perks – employee discount program
  • Access to wellbeing support and employee assistance programme (EAP)
  • Development opportunities to grow a career with us!
  • Enhanced Maternity & Paternity Leave
  • Pension scheme
  • AS A SHIFT MANAGER YOU’LL BE

  • Responsible for Crew & Quality Control
  • Supporting the General Manager in the delivery of perfect burgers and fries while providing a “above & beyond” experience for your team and customers
  • Creating an awesome working environment where people are happy to come to work and have fun!
  • Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way
  • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
  • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area
  • AS A SHIFT MANAGER YOU’LL BE ENTHUSIASTIC ABOUT

  • Perfect Burgers and Fries
  • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
  • People – Leading from the front and being hands on
  • Customer service
  • INCREDIBLE CAREERS WITH FIVE GUYS

  • If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us
  • Your next step would be an Assistant Manager
  • Five Guys isn’t just a job – it can be a career!
  • Shift Manager employer: Five Guys

    At Five Guys, we pride ourselves on our commitment to quality and our vibrant work culture, making us an exceptional employer for those looking to thrive in the fast-paced restaurant industry. As a Shift Manager, you'll enjoy competitive rewards, including an achievable bonus scheme, generous holiday allowances, and opportunities for personal development, all while working in a supportive environment that values teamwork and customer satisfaction. Join us in creating memorable experiences for our customers and building a fulfilling career with endless growth potential.
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    Contact Detail:

    Five Guys Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Shift Manager

    ✨Tip Number 1

    Familiarise yourself with Five Guys' values and culture. Understanding their commitment to quality and customer service will help you demonstrate your alignment with their philosophy during the interview.

    ✨Tip Number 2

    Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlight any experiences where you improved team morale or customer satisfaction.

    ✨Tip Number 3

    Research common challenges faced by shift managers in the restaurant industry. Be ready to discuss how you would handle specific situations, such as dealing with customer complaints or managing staff conflicts.

    ✨Tip Number 4

    Network with current or former employees of Five Guys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.

    We think you need these skills to ace Shift Manager

    Leadership Skills
    Customer Service Excellence
    Team Management
    Conflict Resolution
    Quality Control
    Communication Skills
    Problem-Solving Skills
    Time Management
    Hands-On Approach
    Adaptability
    Coaching and Mentoring
    Attention to Detail
    Ability to Work Under Pressure
    Positive Attitude

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Shift Manager. Tailor your application to highlight relevant experience in leadership, customer service, and team management.

    Showcase Your Skills: In your CV and cover letter, emphasise your skills that align with Five Guys' values such as enthusiasm, integrity, and a competitive spirit. Provide specific examples of how you've demonstrated these qualities in previous roles.

    Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Five Guys and how you can contribute to creating an awesome working environment and ensuring customer satisfaction.

    Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for a managerial role.

    How to prepare for a job interview at Five Guys

    ✨Show Your Passion for Quality

    Make sure to express your enthusiasm for delivering perfect burgers and fries. Share any relevant experiences where you ensured high standards in food quality or customer service, as this aligns with the company's values.

    ✨Demonstrate Leadership Skills

    Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to coach and motivate others, as well as how you handle challenges and ensure smooth operations during busy shifts.

    ✨Emphasise Customer Service Excellence

    Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to resolve complaints or enhance a customer's experience, showcasing your commitment to making every visit memorable.

    ✨Align with Company Values

    Familiarise yourself with Five Guys' core values: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be prepared to explain how these values resonate with you and how you would embody them as a Shift Manager.

    Shift Manager
    Five Guys
    Location: Stoke-on-Trent
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    • Shift Manager

      Stoke-on-Trent
      Full-Time
      24000 - 36000 ÂŁ / year (est.)
    • F

      Five Guys

      1000+
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