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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Opportunities for career advancement and a supportive team culture.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 30000 - 40000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Restaurant Manager in Royal Tunbridge Wells employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and make sure you can relate to them. Show us how you embody those values in your past experiences.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've motivated a team or handled a tough situation. Be ready to share specific examples that highlight your management skills.
✨Tip Number 3
Be prepared for situational questions! Think about how you'd handle customer complaints or manage a busy shift. We love candidates who can think on their feet and demonstrate operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows us you're serious about joining the Five Guys family. Don’t miss out on this opportunity!
We think you need these skills to ace Restaurant Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being part of our Five Guys family.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams and creating a positive work environment. We’re all about teamwork here, so share examples of how you've motivated your crew and handled busy shifts like a pro!
Be Specific About Your Experience: Don’t just say you have management experience; tell us about it! Include details about your previous roles, the challenges you faced, and how you achieved great results. Numbers speak volumes, so if you’ve improved customer satisfaction scores, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how these values resonate with your own management style and how you can embody them as a Shift Manager.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team in a high-pressure environment. Highlight specific situations where you motivated your crew, resolved conflicts, or improved customer satisfaction scores. This will demonstrate your hands-on leadership approach.
✨Understand Operational Excellence
Brush up on your knowledge of Food Hygiene and Health & Safety standards. Be prepared to discuss how you would enforce these standards during busy shifts and ensure that every team member is compliant. This shows that you take operational excellence seriously.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle customer complaints or manage crew breaks during peak hours. Practising these scenarios will help you articulate your thought process clearly during the interview.