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- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Opportunities for development and exciting team events await you!
- Why this job: Be part of a fun, energetic environment where you can grow your career.
- Qualifications: 1 year of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Leading from the front and being hands-on, working on the line and in the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- Ensuring that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it.
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.
- Leadership Skills: You are a natural motivator who enjoys being hands-on.
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Catering Manager in Royal Tunbridge Wells employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Manager in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your management skills and show that you can keep the energy high during busy shifts.
✨Tip Number 3
Be ready to talk numbers! Brush up on your financial knowledge related to running a shift. Knowing how to manage crew breaks and minimise food waste will impress the hiring managers and show that you understand the business side of things.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Five Guys team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Catering Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being part of the Five Guys family.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams and creating a positive work environment. We’re all about teamwork here, so share examples of how you've motivated your crew and kept the energy high during busy shifts.
Be Specific About Your Experience: Don’t just say you have management experience; give us the details! Talk about your time in high-volume hospitality or QSR environments and how you’ve driven customer satisfaction scores. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Five Guys
✨Know Your Burgers and Fries
Before the interview, brush up on Five Guys' menu and their commitment to quality. Being able to discuss their philosophy of 'perfect and serve' will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or managed a busy shift. Highlight how you motivated your crew and ensured customer satisfaction, as this aligns perfectly with the role of a Shift Manager.
✨Understand Financial Responsibility
Familiarise yourself with basic financial concepts related to running a shift, such as managing crew breaks and minimising food waste. Be ready to discuss how you've handled these aspects in previous roles to demonstrate your operational excellence.
✨Emphasise Customer Satisfaction
Be prepared to talk about your track record in driving customer satisfaction scores. Share specific examples of how you've dealt with complaints and improved guest experiences, as this is crucial for the role at Five Guys.