At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join a family-run burger restaurant with a rich history since 1986.
- Benefits: Enjoy bonuses, paid holidays, free food, and career development opportunities.
- Other info: Flexible shifts and exciting team competitions await!
- Why this job: Be part of a fun environment where you can grow your career and make customers happy.
- Qualifications: 1 year of management experience in hospitality and a passion for customer service.
The predicted salary is between 20000 - 26400 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers who are responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers demonstrate leadership, coaching and direction to the team, bringing our values to life for their team and our customers.
Rewards
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service rewards – Love2Shop voucher: 5 years £500, 10 years £1,000
- 28 days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
Other Perks
- Days out and social events
- Team competitions – Fry Cup and Olympics
- Five Guys Perks – employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced maternity & paternity leave
- Pension scheme
Responsibilities
- Lead from the front and be hands‑on, working on the line and in the dining area
- Support the General Manager in delivering perfect burgers and fries while providing an above‑and‑beyond experience for your team and customers
- Create an awesome working environment where people are happy to come to work and have fun, while leading with our values – Competitive, Enthusiastic, Family, Get It Done, and Integrity
- Ensure every customer is delighted with their order and their Five Guys experience
- Deal with complaints promptly, openly and honestly
- Ensure each shift runs smoothly and that our values form part of your shift management
Qualifications
- At least 1 year of management experience in a similar role within a high‑volume hospitality or QSR environment
- Customer satisfaction orientation with proven track record of driving satisfaction scores, increasing engagement and delivering excellent Mystery Shopper results and positive reviews
- Financial responsibility – understand basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership skills – natural motivator who enjoys being hands‑on and leads by example
- Operational excellence – good working knowledge of Food Hygiene and Health & Safety standards, and enforce them on the line
- Flexibility – available to work a variety of shifts, including evenings, weekends, and holidays
Career Path
If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step could be an Assistant Manager. Five Guys isn't just a job – it can be a career!
Shift Manager in Preston employer: Five Guys
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to thrive. With competitive benefits such as an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement, our Shift Managers play a crucial role in creating a fun and rewarding environment for both staff and customers. Join us in delivering the perfect burger experience while enjoying perks like free meals and team events, all within a family-oriented atmosphere that has defined our business since 1986.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Preston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Five Guys. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Five Guys
Don't be shy about reaching out to Five Guys directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Manager in Preston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Five Guys and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Five Guys
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
