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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality and service.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of paid holiday.
- Other info: Opportunities for career advancement and a supportive team culture await you!
- Why this job: Be part of a fun, energetic environment where you can grow your career.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting is preferred.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Shift Manager in Pembury employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Pembury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and make sure you can relate to them. Show us how you embody those values in your past experiences.
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll need to motivate your team. Think of examples where you've successfully led a group or handled a tough situation, and be ready to share those stories.
✨Tip Number 3
Be prepared to talk numbers! We love candidates who understand the financial side of running a shift. Brush up on how you've managed budgets or improved customer satisfaction scores in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for burgers and fries, and let us know why you want to be part of the Five Guys family.
We think you need these skills to ace Shift Manager in Pembury
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you're not just looking for any job, but that you're excited about being part of the Five Guys family.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase your management experience. Share specific examples of how you've motivated your team and created a positive work environment in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to highlight your key achievements and skills. We appreciate clarity, and it makes it easier for us to see why you'd be a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how you embody these values in your previous roles and how you can bring them to life as a Shift Manager.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team, especially in high-pressure situations. Highlight how you motivated your crew and ensured customer satisfaction, as this is crucial for the role.
✨Understand Operational Excellence
Brush up on your knowledge of Food Hygiene and Health & Safety standards. Be prepared to discuss how you would enforce these standards during busy shifts to ensure a safe and efficient working environment.
✨Demonstrate Customer Obsession
Think of specific instances where you've gone above and beyond to enhance the customer experience. Be ready to share how you handled complaints and turned negative experiences into positive ones, as this will show your commitment to customer satisfaction.