At a Glance
- Tasks: Lead and inspire a team while ensuring top-notch customer experiences.
- Company: Join the vibrant Five Guys family with a fun and dynamic work culture.
- Benefits: Enjoy bonuses, free meals, 33 days holiday, and career growth opportunities.
- Other info: Participate in exciting team competitions and annual conferences for personal development.
- Why this job: Make a real impact in a fast-paced environment and grow your leadership skills.
- Qualifications: 1-2 years of management experience in hospitality and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead and manage shift managers and crew, working hands-on on the line and in the dining area.
- Support the General Manager in delivering product quality, store results, and an above-and-beyond experience.
- Create a positive working environment and model company values: Competitive, Enthusiastic, Family, Get It Done, Integrity.
- Ensure customer delight, handle complaints promptly and honestly.
- Operate smooth shift operations, planning for long-term success.
- Own the P&L, driving sales while controlling costs.
Qualifications
- 1–2 years of management experience in a high-volume hospitality/QSR environment.
- Track record of high customer satisfaction scores, Mystery Shopper results, and positive reviews.
- Experience with P&L management, labour cost control, inventory management.
- Leadership skills: coaching, motivating, developing team, and building a talent pipeline.
- Solid understanding of food safety, health & safety, and hygiene standards.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Benefits & Perks
- Bonus scheme worth up to 15% of annual salary.
- Secret Shopper bonus up to £2,000.
- High performer awards and bonuses.
- Long-service reward: 5 years £500, 10 years £1,000.
- 33 days paid holiday.
- Paid breaks.
- Free burgers, fries, and shakes while on shift.
- Life assurance.
- Access to Stream financial wellbeing app.
- Days out and social events.
- Invitation to the annual Assistant Manager conference.
- Team competitions – Fry Cup and Olympics.
- Five Guys employee discount programme.
- Wellbeing support and employee assistance programme (EAP).
- Development opportunities and career growth: Deputy General Manager, General Manager, Area Trainer, District Manager, or Support Office.
- Enhanced maternity and paternity leave.
- Pension scheme.
Five Guys offers a career path beyond a single job.
Assistant Manager in Middleton employer: Five Guys
Five Guys is an exceptional employer that fosters a vibrant and supportive work culture, where employees are encouraged to embody our core values of competitiveness, enthusiasm, family, integrity, and a 'get it done' attitude. With generous benefits such as a bonus scheme, paid breaks, and opportunities for career advancement, including pathways to roles like Deputy General Manager and District Manager, we prioritise employee growth and satisfaction. Located in a dynamic hospitality environment, our team enjoys a fun atmosphere with regular social events and competitions, making Five Guys not just a job, but a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Middleton
✨Tip Number 1
Get to know the company culture before your interview. Dive into their values like Competitive, Enthusiastic, and Family. This way, you can show how you embody these traits and fit right in!
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve coached or motivated your team. We want to hear about your successes in managing shifts and driving customer satisfaction.
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for the hospitality industry. Share why you love creating positive experiences for customers and how you handle complaints with integrity.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Assistant Manager in Middleton
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your management experience in your application. We want to see how you've led teams and created a positive environment, so share specific examples of your coaching and motivating skills.
Be Customer-Centric:Since customer satisfaction is key, include any achievements related to high customer scores or positive reviews. We love to see how you've gone above and beyond to delight customers in your previous roles.
Know Your Numbers:P&L management is crucial for this role, so don’t shy away from discussing your experience with budgets and cost control. We appreciate candidates who can drive sales while keeping an eye on expenses.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Five Guys
✨Know the Company Values
Before your interview, make sure you understand the core values of the company. They’re looking for someone who embodies qualities like being competitive, enthusiastic, and having integrity. Think of examples from your past experiences that showcase these traits.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and motivate a team. Prepare specific examples of how you've successfully coached or developed team members in previous roles. Highlight any experience you have with managing shifts and ensuring smooth operations.
✨Be Ready to Discuss P&L Management
Since you'll be owning the P&L, brush up on your financial management skills. Be prepared to discuss how you've previously driven sales while controlling costs. If you have any metrics or results to share, bring those along to demonstrate your success.
✨Customer Satisfaction is Key
The role emphasises customer delight, so think about times when you've handled complaints effectively or improved customer satisfaction scores. Be ready to share these stories, as they’ll show your ability to create a positive dining experience.
