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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Opportunities for career advancement and a supportive team culture.
- Why this job: Be part of a fun, energetic environment where you can grow your career.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Manager Duty in Kent employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Duty in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your management skills and how you align with Five Guys' focus on customer satisfaction.
✨Tip Number 3
Be ready to showcase your passion for burgers and fries! Talk about your love for the food industry and how you can contribute to making every customer's experience unforgettable. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Five Guys team. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Manager Duty in Kent
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being part of the Five Guys family.
Highlight Your Leadership Skills: Make sure to showcase your management experience and how you've led teams in the past. We’re all about creating a fun and energetic environment, so share examples of how you’ve motivated your crew and kept spirits high during busy shifts.
Be Specific About Your Experience: Don’t just say you have management experience; give us the details! Talk about your achievements in driving customer satisfaction and how you’ve handled challenges in a fast-paced environment. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to show us you’re serious about joining the team. Plus, it’s super easy!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how these values resonate with your own leadership style and how you can bring them to life in your role as a Shift Manager.
✨Showcase Your Management Experience
Prepare specific examples from your past management roles that highlight your ability to lead a team in a high-pressure environment. Discuss how you've successfully handled busy shifts, motivated your crew, and ensured customer satisfaction, as these are key aspects of the job.
✨Demonstrate Customer Obsession
Be ready to share stories that illustrate your commitment to customer satisfaction. Whether it’s resolving complaints or going above and beyond for guests, showing that you genuinely care about the customer experience will set you apart from other candidates.
✨Understand Financial Responsibility
Brush up on the basics of running a profitable shift. Be prepared to discuss how you manage crew breaks, minimise food waste, and deploy your team effectively during peak times. This knowledge will show that you’re not just a people person but also someone who understands the business side of things.