At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join the family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy bonuses, free meals, 33 days holiday, and career growth opportunities.
- Other info: Participate in team competitions and enjoy flexible shifts.
- Why this job: Be part of a fun environment where you can grow your career in hospitality.
- Qualifications: 1-2 years management experience in a fast-paced restaurant setting.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we have stuck to the same 'perfect and serve' philosophy.
Responsibilities
- Work with the General Manager to share responsibility for the restaurant’s results.
- Lead, inspire, and coach the teams to ensure profitability and optimal sales opportunities while delivering excellent customer service.
- Serve as a hands‑on leader on the line and in the dining area, supporting the General Manager in delivering perfect burgers & fries and achieving store results.
- Create an awesome working environment where people are happy to work and have fun, while living the core values: Competitive, Enthusiastic, Family, Get It Done, and Integrity.
- Address customer complaints promptly and honestly.
- Ensure each shift runs smoothly, with the values embedded in shift management and long‑term planning.
- Own the P&L, driving sales while controlling costs.
- Spot talent potential and develop the team to maintain a strong talent pipeline.
Qualifications & Experience
- Ideally 1‑2 years of management experience in a high‑volume hospitality or QSR environment.
- Strong track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Experience assisting with P&L management, controlling labour costs, and managing inventory/waste to reach profitability targets.
- Proven leadership skills: leading, coaching, and motivating a team; developing people and identifying future talent.
- Solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5‑star hygiene ratings.
Career Path
Ambitious applicants will receive support and tools to grow a career within Five Guys. The next steps could be Deputy General Manager or General Manager, leading to opportunities such as Area Trainer, District Manager, or roles in the Support Office.
Compensation & Benefits
- Bonus scheme up to 15% of annual salary.
- Secret Shopper bonus up to £2,000.
- High Performer Awards and Bonuses.
- Long‑service recognition: Love2Shop voucher reward – £500 after 5 years, £1,000 after 10 years.
- 33 days paid holiday.
- Paid breaks.
- Free burgers, fries, and shakes while on shift.
- Life assurance.
- Access to Stream, a financial well‑being app with flexible benefits built around your pay.
Perks
- Days out and social events.
- Invitation to the annual Assistant Manager conference.
- Team competitions – Fry Cup and Olympics.
- Five Guys employee discount programme.
- Wellbeing support and employee assistance programme (EAP).
- Development opportunities to grow a career with us.
- Enhanced maternity & paternity leave.
- Pension scheme.
- Shift flexibility: available to work evenings, weekends, and holidays.
Five Guys isn't just a job – it can be a career!
Assistant Manager - Hemel Hempstead employer: Five Guys
Five Guys is an exceptional employer that fosters a vibrant and supportive work culture in Hemel Hempstead, where employees are encouraged to thrive and grow. With a strong focus on career development, competitive compensation, and a range of benefits including free meals and generous holiday allowances, we create an environment where team members can enjoy their work while delivering outstanding customer service. Join us to be part of a family-oriented team that values integrity, enthusiasm, and fun, all while serving the perfect burger and fries.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Hemel Hempstead
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you shine during the interview and demonstrate your management skills.
✨Tip Number 3
Be ready to talk numbers! Since you'll be owning the P&L, brush up on how you've driven sales or managed costs in previous roles. Showing your financial savvy can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Assistant Manager - Hemel Hempstead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any management roles you've had in hospitality or QSR environments, and how you’ve driven customer satisfaction.
Showcase Your Leadership Skills:We’re looking for someone who can lead and inspire a team. Share examples of how you’ve coached and motivated others in previous roles, and how you’ve created a positive working environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our Five Guys family!
How to prepare for a job interview at Five Guys
✨Know the Brand Inside Out
Before your interview, make sure you know everything about the restaurant's history, values, and their 'perfect and serve' philosophy. This shows genuine interest and helps you connect your experience with their mission.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in the past. Highlight your ability to inspire and coach others, as well as how you've handled customer complaints or difficult situations effectively.
✨Understand P&L Management
Brush up on your knowledge of profit and loss management. Be prepared to talk about how you've previously driven sales while controlling costs, and share any relevant metrics that demonstrate your success.
✨Emphasise Team Culture
Talk about how you create a positive working environment. Share examples of how you've fostered team spirit and engagement, aligning with their core values like Competitive, Enthusiastic, and Family.
