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For Companies At a Glance
- Tasks: Serve customers, cook burgers and fries, and maintain restaurant standards.
- Company: Join Five Guys, a family-run burger restaurant known for quality and customer service since 1986.
- Benefits: Enjoy paid breaks, free meals, 28 days holiday, and access to Wagestream for financial wellbeing.
- Why this job: Be part of a fun team with opportunities for growth and recognition in a fast-paced environment.
- Qualifications: No specific qualifications needed, just a passion for people and quality food.
- Other info: Flexible hours available, no zero-hour contracts, and many managers started as Crew Members.
Responsibilities
- Ensuring we are delivering excellent customer service and serving perfect burgers and fries – after all, it is what we\’re famous for!
- Working on all stations from Till to the Grill, so be ready to work hard.
- Communicating and working together as a team to get the job done.
- Setting the restaurant up for success – we prep first thing in the morning and by night we are cleaning the restaurant back to new!
People – You enjoy working as part of a team and supporting those around you, bringing a positive can-do attitude to every shift - Quality Food – You take pride in preparing high-quality food and following standards to get it right every time
- Customer Service – You\’re friendly, approachable and enjoy creating great experiences for every customer
- Attention to Detail – You care about cleanliness, food safety, and getting it right the first time
- Fast-Paced – You thrive in a busy environment and stay calm under pressure
- Our Values – You live our values: Competitive, Enthusiastic, Family, Get It Done and Integrity
We\’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we\’ve stuck to the same \’perfect and serve\’ philosophy since our family business began in 1986.
In every restaurant, you\’ll find talented Crew Members who are fanatical about delivering amazing customer service and making perfect burgers and fries. The position of a Crew Member in Five Guys is varied and fast-paced; one minute you are serving customers at the till, cooking the patties on the grill, and next you\’re making the fries. Whatever you do at Five Guys, you will always be sure to deliver to Five Guys standards.
Pay
- Under 18: £11 – £12 per hour, depending on where you are located
- 18 and over: £12.40 – £13.45 per hour, depending on where you are located
Rewards
- Earn As You Learn – increase your hourly rate by up to 40p
- Secret Shopper – a bonus which can add up to £1 per hour
- Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
- Paid breaks
- Free meal on shift
- 28 days paid holiday (pro-rata if you\’re part-time)
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
Other Perks
- No 0-hour contracts here!
- Days out and social events
- Team competitions – \”Fry Cup\” and \”Olympics\”
- Crew member of the month and quarter
- Enhanced Maternity & Paternity Leave
- Five Guys Perks – employee discount program
- Awesome Five Guys Merch
- Pension scheme
- Development opportunities to grow a career with us!, If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us.
- Over 70% of our managers have been internally promoted with many joining as a Crew Member.
- Five Guys isn\’t just a job – it can be a career!
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Crew Member employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's in a casual conversation or during an interview, expressing your passion for helping others will resonate well with the Five Guys culture.
✨Tip Number 2
Familiarise yourself with Five Guys' menu and their commitment to quality. Being able to discuss their philosophy on fresh ingredients and customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by sharing relevant experiences. Whether it’s from previous jobs or school projects, showing that you thrive under pressure will be a big plus.
✨Tip Number 4
Highlight your teamwork skills. Since the role involves working closely with others, mentioning specific examples of how you've successfully collaborated in the past can help showcase your fit for the Crew Member position.
We think you need these skills to ace Crew Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Crew Member at Five Guys entails. Familiarise yourself with their values and the importance of customer service, as this will help you tailor your application.
Craft a Tailored CV: Highlight any previous experience in customer service or food preparation. Emphasise your enthusiasm for quality food and teamwork, as these are key aspects of the role.
Write a Strong Cover Letter: In your cover letter, express your passion for working in a fast-paced environment and your commitment to delivering excellent customer service. Mention why you want to work specifically at Five Guys and how you align with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Five Guys
✨Show Your Enthusiasm
Make sure to express your passion for customer service and quality food during the interview. Five Guys values enthusiasm, so share why you love burgers and fries and how you can contribute to their mission of delivering amazing customer experiences.
✨Demonstrate Teamwork Skills
Since the role involves working closely with others, be prepared to discuss your experience in team settings. Highlight any past roles where you collaborated effectively, as this will show that you can thrive in a fast-paced environment like Five Guys.
✨Prepare for Practical Questions
Expect questions about how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Know the Brand
Familiarise yourself with Five Guys' values and history. Understanding their commitment to quality and customer service will help you align your answers with what they are looking for in a Crew Member. Mentioning their 'perfect and serve' philosophy can impress the interviewers.