At a Glance
- Tasks: Lead and inspire your team to deliver perfect burgers and exceptional customer service.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days of holiday.
- Other info: Opportunities for career growth and development await you!
- Why this job: Be a brand ambassador and create a fun, positive work environment.
- Qualifications: 2+ years in General Management within hospitality or QSR.
The predicted salary is between 35000 - 45000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.
REWARDS
- An achievable 30% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual General Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A GENERAL MANAGER, YOU'LL BE RESPONSIBLE FOR
- Your people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
- Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline
- Responsible for managing any HR issues while also being able to reward and recognise when needed
- Demonstrate close attention to detail
WHAT YOU BRING TO THE TABLE
- Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.
- Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.
- Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.
INCREDIBLE CAREERS WITH FIVE GUYS
Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
General Manager in Colinton employer: Five Guys
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values our employees and their growth. As a General Manager, you will enjoy a vibrant work culture that encourages teamwork and fun, alongside competitive rewards such as a quarterly bonus scheme, generous holiday allowance, and opportunities for career advancement. With a commitment to employee wellbeing and development, Five Guys offers a unique environment where your leadership can shine and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Colinton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you demonstrate your experience and how you embody the qualities they’re looking for in a General Manager.
✨Tip Number 3
Be ready to discuss numbers! Since you'll be responsible for P&L, brush up on your financial knowledge. Be prepared to talk about how you've driven sales and managed costs in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Five Guys team. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager in Colinton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love burgers and fries, and how that passion translates into excellent customer service.
Tailor Your CV:Make sure your CV is tailored to the General Manager position. Highlight your experience in high-volume hospitality or QSR environments, and don’t forget to mention any achievements related to customer satisfaction and financial expertise.
Be Specific:Use specific examples from your past roles to demonstrate your leadership skills and operational excellence. We love seeing how you've built a strong team culture or improved sales in your previous positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this incredible opportunity with Five Guys!
How to prepare for a job interview at Five Guys
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial expertise. Brush up on your P&L management skills and be ready to discuss how you've driven sales and controlled costs in previous roles. Bring specific examples of how you’ve maximised profitability without compromising quality.
✨Showcase Your Leadership Style
This role is all about leading and inspiring your team. Be prepared to share your approach to developing talent and creating a positive work environment. Think of examples where you've successfully built a strong team culture and how you’ve handled HR issues effectively.
✨Customer Satisfaction is Key
Since customer experience is at the heart of Five Guys, come armed with data that showcases your track record in driving customer satisfaction. Discuss any initiatives you've implemented that improved guest experiences and led to positive reviews or Mystery Shopper results.
✨Be Hands-On and Practical
The interviewers will want to see that you're not just a manager but also someone who can jump in and work alongside the team. Share stories that highlight your hands-on approach and how you’ve maintained operational excellence while ensuring food safety and hygiene standards.
