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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Opportunities for career advancement and team competitions await!
- Why this job: Be part of a fun, energetic environment where you can grow your career.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service.
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Shift Manager in Churchdown employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Churchdown
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your fit for the Shift Manager role and show that you can lead from the front.
✨Tip Number 3
Be ready to talk numbers! Since you'll be responsible for running a profitable shift, brush up on your financial knowledge. Be prepared to discuss how you've managed costs or improved customer satisfaction scores in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Five Guys team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Shift Manager in Churchdown
Some tips for your application 🫡
Show Your Passion for Burgers and Fries: When you're writing your application, let your love for burgers and fries shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience to our customers.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading the team, so make sure to showcase your leadership experience in your application. Share examples of how you've motivated your team and created a positive working environment in the past.
Be Specific About Your Experience: We love details! When discussing your previous roles, be specific about your achievements, especially in customer satisfaction and operational excellence. Numbers speak volumes, so if you’ve improved scores or reduced waste, let us know!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Five Guys family!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to quality ingredients and customer satisfaction, as this will show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, handled complaints, or improved customer satisfaction. This will help you illustrate how you can bring the Five Guys values to life.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of scenarios where you had to manage a busy shift or resolve a customer complaint effectively. Practising these responses will help you feel more confident during the interview.
✨Highlight Your Financial Acumen
Since managing a profitable shift is key, be prepared to discuss your understanding of financial responsibilities. Talk about how you've managed crew breaks, minimised waste, or maximised efficiency in previous roles. This will demonstrate your capability to run a successful shift at Five Guys.