At a Glance
- Tasks: Lead a dynamic team to deliver amazing burgers and unforgettable customer experiences.
- Company: Join the fun-loving Five Guys family in Cheltenham.
- Benefits: Enjoy free food, bonuses, and 28 days paid holiday.
- Other info: Great opportunities for career growth and team competitions.
- Why this job: Be a hands-on leader and create a positive work environment.
- Qualifications: 1 year of management experience in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
In every restaurant, you'll find talented Shift Managers who support the General and Assistant Managers to ensure that every shift runs to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Responsibilities
- Demonstrate leadership, coaching, and direction to the team, bringing Five Guys values to life.
- Lead from the front and work hands-on on the line and in the dining area.
- Support the General Manager in delivering perfect burgers and fries while providing an “above & beyond” experience for the crew and customers.
- Create an awesome working environment where people are happy to come to work and have fun while leading with our values – Competitive, Enthusiastic, Family, Get It Done, and Integrity.
- Ensure every customer is delighted with their order and their Five Guys experience, handling complaints promptly, openly, and honestly.
- Guarantee that each shift runs smoothly and that our values form part of your shift management.
Qualifications
- At least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment.
- Obsessed with the guest experience, proven by metrics such as customer satisfaction scores, engagement, Mystery Shopper results, and positive reviews.
- Strong financial responsibility: understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during rushes.
- Natural motivator who enjoys being hands-on, leads by example, and knows how to get the best out of the crew during a busy service.
- Good working knowledge of Food Hygiene and Health & Safety standards and the ability to enforce them on the line.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Benefits & Perks
- An achievable bonus scheme worth up to 10% of annual salary.
- Additional Secret Shopper bonus worth up to £2,000.
- Long-service Love2Shop voucher reward – 5 years £500, 10 years £1,000.
- 28 days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- Access to Stream, a financial wellbeing app with flexible benefits built around your pay.
- Days out and social events.
- Team competitions – “Fry Cup” and “Olympics.”
- Employee discount programme.
- Access to wellbeing support and an employee assistance programme (EAP).
- Development opportunities to grow a career with us.
- Enhanced maternity & paternity leave.
- Pension scheme.
Shift Manager - Cheltenham employer: Five Guys
Five Guys is an exceptional employer that prioritises a vibrant and supportive work culture in Cheltenham, where Shift Managers play a crucial role in delivering outstanding customer experiences. With a focus on employee growth, competitive benefits such as an achievable bonus scheme, free meals during shifts, and opportunities for career advancement, Five Guys fosters an environment where team members can thrive while having fun at work. Join us to be part of a family-oriented team that values integrity and enthusiasm, ensuring every shift is not just about serving food, but creating memorable moments for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager - Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Five Guys' values and mission. Show us how you embody those values in your past experiences. It’ll help you stand out and show that you're a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and hands-on experience. We want to see how you can lead a shift and motivate the crew!
✨Tip Number 3
Be ready to share specific examples! When discussing your management experience, highlight times when you’ve improved customer satisfaction or handled complaints effectively. Numbers speak volumes, so if you have metrics to back it up, bring them along!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested by asking about team dynamics, training opportunities, or how we celebrate successes. It’s a two-way street, and we want to make sure you’re excited about joining our Five Guys family!
We think you need these skills to ace Shift Manager - Cheltenham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how obsessed you are with creating an amazing guest experience and how you can bring that enthusiasm to our team.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading a team, so make sure to showcase your management experience. Share specific examples of how you've motivated your crew and handled busy shifts in the past – we love a good story!
Be Authentic and Honest:We value integrity at StudySmarter, so be yourself in your application. If you've faced challenges in previous roles, don't shy away from mentioning them. Just explain how you tackled those issues and what you learned from the experience.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Values
Before your interview, make sure you’re familiar with the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare to discuss your management style and provide examples of how you've motivated your team in previous roles. Think about times when you’ve successfully handled a busy shift or resolved conflicts within your team.
✨Customer Experience is Key
Since the role is all about ensuring customer satisfaction, come prepared with metrics or examples that showcase your obsession with guest experience. Whether it’s positive reviews or improvements you’ve made based on feedback, be ready to talk about how you’ve gone above and beyond for customers.
✨Understand Financial Responsibilities
Brush up on your knowledge of managing a profitable shift. Be ready to discuss how you’ve managed crew breaks, minimised food waste, and effectively deployed your team during peak times. Showing that you understand the financial side of running a shift will set you apart from other candidates.
