At a Glance
- Tasks: Lead shifts, ensure top-notch service, and create a fun work environment.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy bonuses, free food, 28 days holiday, and career development opportunities.
- Other info: Flexible shifts and exciting team events await you!
- Why this job: Make a real impact while working with an energetic team in a vibrant setting.
- Qualifications: 1 year of management experience in hospitality and a passion for customer satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Shift Manager in Cheltenham employer: Five Guys
At Five Guys, we pride ourselves on creating a vibrant and supportive work environment where our Shift Managers play a crucial role in delivering exceptional customer experiences. With competitive rewards, including an achievable bonus scheme and generous employee benefits, we foster a culture of growth and development, ensuring that every team member has the opportunity to advance their career within our family-run business. Join us in a location that values hard work, fun, and integrity, and be part of a team that truly cares about its people and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and make sure you can relate to them. Show us how you embody those values in your past experiences.
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll need to motivate your team. Think of examples where you've successfully led a group or handled a tough situation, and be ready to share those stories.
✨Tip Number 3
Be prepared to talk numbers! We love candidates who understand the financial side of running a shift. Brush up on how to manage costs and drive customer satisfaction scores, and be ready to discuss your strategies.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application stands out by highlighting your relevant experience and enthusiasm for the role. We can't wait to see what you bring to the table!
We think you need these skills to ace Shift Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading the team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated a team or handled challenges in a busy environment – we love to see that!
Be Authentic and Honest:We value integrity at Five Guys, so be yourself in your application. If you have any unique experiences or skills that set you apart, don’t hesitate to mention them. Authenticity goes a long way in making a great first impression!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Five Guys
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how you embody these values in your previous roles and how you can bring them to life as a Shift Manager.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully motivated a team or handled a busy shift. Highlight your hands-on approach and how you ensure everyone is engaged and performing at their best.
✨Demonstrate Customer Obsession
Five Guys prides itself on customer satisfaction. Come prepared with specific instances where you've improved customer experiences or resolved complaints effectively. This will show that you're not just about getting the job done, but also about making every customer's visit memorable.
✨Understand Financial Responsibility
Familiarise yourself with the basics of running a profitable shift. Be ready to discuss how you've managed crew breaks, minimised waste, and ensured efficient team deployment during peak times. This knowledge will demonstrate your readiness to take on the financial aspects of the role.
