Assistant Manager - Reading

Overview

We\’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we\’ve stuck to the same \’perfect and serve\’ philosophy since our family business began in 1986.

Responsibilities

In every restaurant, you\’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant\’s results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. We lead from the front and are hands‑on, working on the line and in the dining area, supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a \”above & beyond\” experience for your team and customers. We create an awesome working environment where people are happy to come to work, have fun and lead with our values: Competitive, Enthusiastic, Family, Get It Done and Integrity.

Ensuring every customer is delighted with their order and their Five Guys experience—promptly dealing with complaints in an open and honest way, ensuring that each shift runs smoothly and that our values underpin shift management and long‑term planning. You will have full ownership of your P&L, driving sales while controlling costs, and always leading with our values. Spotting potential and developing your team to ensure a strong talent pipeline.

Qualifications

• Experience: Ideally, you have at least 1–2 years of management experience in a similar role within a high‑volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
• Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
• Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don\’t just manage; you develop people and identify future talent.
• Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5‑star hygiene ratings.

Career Opportunities

If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step could be a Deputy General Manager or General Manager, leading to a future as an Area Trainer, District Manager, or a role in the Support Office. Five Guys isn\’t just a job—it can be a career!

Compensation & Benefits

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long‑service Love2Shop voucher reward: 5 years £500, 10 years £1,000
• 33 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream, the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay

Other Perks

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – \”Fry Cup\” and \”Olympics\”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us
• Enhanced Maternity & Paternity Leave
• Pension scheme

Flexibility

You are available to work a variety of shifts, including evenings, weekends, and holidays.