We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. We’ve stuck to the same "perfect and serve" philosophy since our family business began in 1986.
Responsibilities
- Work with the General Manager to share responsibility for the restaurant’s results.
- Lead, inspire, and coach teams to ensure profitability and optimise all sales opportunities while delivering an excellent level of customer service.
- Demonstrate leadership, coaching, and direction while bringing our values to life for the team and customers.
- Support the General Manager in delivering perfect burgers & fries, store results and providing an "above & beyond" experience for the team and customers.
- Create an awesome working environment where people are happy to come to work and have fun while leading with our values – Competitive, Enthusiastic, Family, Get It Done, and Integrity.
- Ensure every customer is delighted with their order and their Five Guys experience; deal with complaints promptly in an open and honest way.
- Ensure that each shift runs as smoothly as possible and that our values form part of shift management, thinking about long‑term plans.
- Have full ownership of P&L, driving sales while controlling costs.
- Spot potential and develop a strong talent pipeline.
Qualifications
- At least 1‑2 years of management experience in a similar role within a high‑volume hospitality or QSR environment.
- Obsessed with the guest experience, with a proven track record of driving customer satisfaction scores, increasing engagement, and delivering excellent Mystery Shopper results and positive reviews.
- Experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
- Proven track record of leading, coaching, and motivating a team. Develop people and identify future talent.
- Solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5‑star hygiene ratings.
Career Growth
If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager, leading to a future as an Area Trainer, District Manager, or a role in the Support Office. Five Guys isn’t just a job – it can be a career!
Benefits
- An achievable bonus scheme worth up to 15% of annual salary.
- An additional Secret Shopper bonus worth up to £2,000.
- High Performer Awards and Bonuses.
- Long service rewards: Love2Shop voucher – 5 years £500, 10 years £1,000.
- 33 days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- All employees get access to Stream – the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.
Other Perks
- Days out and social events.
- Invite to the annual Assistant Manager conference.
- Team competitions – "Fry Cup" and "Olympics".
- Five Guys Perks – employee discount program.
- Access to wellbeing support and employee assistance programme (EAP).
- Development opportunities to grow a career with us.
- Enhanced Maternity & Paternity Leave.
- Pension scheme.
Flexibility
You are available to work a variety of shifts, including evenings, weekends, and holidays.
