At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive bonuses, free meals, and 33 days paid holiday.
- Other info: Opportunities for career advancement and team competitions await!
- Why this job: Be part of a fun, dynamic environment where you can grow your career.
- Qualifications: 1-2 years management experience in hospitality or QSR required.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same "perfect and serve" philosophy since our family business began in 1986.
Responsibilities
- Work with the General Manager to share responsibility for the success of the restaurant.
- Lead, inspire and coach the teams to ensure the restaurant delivers profitability and optimises all sales opportunities while providing an excellent level of customer service.
- Demonstrate leadership, coaching and direction, bringing our values to life for their team and our customers.
- Lead from the front, are hands-on on the line and in the dining area.
- Support the General Manager in delivering perfect burgers & fries and store results.
- Provide an "above & beyond" experience for both team and customers.
- Create an awesome working environment where people are happy to come to work and have fun while leading with our values—Competitive, Enthusiastic, Family, Get It Done and Integrity.
- Ensure every customer is delighted with their order and their Five Guys experience.
- Deal with complaints promptly in an open and honest way.
- Ensure each shift runs smoothly while embedding our values into shift management and long-term planning.
- Have full ownership of the P&L, driving sales while controlling costs.
- Spot potential, develop their team, and maintain a strong talent pipeline.
Qualifications
- At least 1-2 years of management experience in a high-volume hospitality or QSR environment.
- Track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Experience with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
- Proven ability to lead, coach and motivate a team; develops people and identifies future talent.
- Solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
- Ambition to grow, with the ability to eventually move into Deputy General Manager, General Manager, Area Trainer, District Manager or a role in the Support Office.
Benefits
- An achievable bonus scheme worth up to 15% of annual salary.
- Additional Secret Shopper bonus worth up to £2,000.
- High Performer Awards and Bonuses.
- Long-service rewards: Love2Shop voucher (5 years £500, 10 years £1,000).
- 33 days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- Access to Stream, a financial wellbeing app with flexible benefits built around pay.
- Other perks: days out and social events, annual Assistant Manager conference, team competitions such as Fry Cup and Olympics, employee discount program, wellbeing support and an employee assistance programme (EAP).
- Development opportunities to grow a career with us.
- Enhanced maternity & paternity leave.
- Pension scheme.
- Availability to work a variety of shifts, including evenings, weekends and holidays.
Assistant Manager - Harlow employer: Five Guys
As an Assistant Manager at our Harlow location, you'll be part of a vibrant team dedicated to delivering exceptional burgers and fries in a fun and supportive environment. We prioritise employee growth with clear pathways to advance your career, alongside a comprehensive benefits package that includes bonuses, generous holiday allowances, and unique perks like free meals during shifts. Join us to lead with our core values and create memorable experiences for both our team and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Harlow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Five Guys. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Five Guys
Don't be shy about reaching out to Five Guys directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Harlow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Five Guys and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Five Guys
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
