At a Glance
- Tasks: Lead a team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join a family-run burger restaurant known for quality and integrity since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and access to financial wellbeing apps.
- Other info: Participate in team competitions and annual conferences while enjoying employee discounts.
- Why this job: Be part of a fun, competitive culture with opportunities for career growth and development.
- Qualifications: Hands-on leadership skills and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
Burgers & Fries and Incredible Careers! We are the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we have stuck to the same perfect and serve philosophy since our family business began in 1986. These days, we are still just as much a family as we always have been. We have tons of integrity, we are enthusiastic, we are competitive and we just get it done - whatever the challenge.
REWARDS
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Wagestream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual Assistant Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
YOU'LL BE ENTHUSIASTIC ABOUT
- Perfect Burgers and Fries
- Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
- People - Experienced hands-on leadership skills
- Customer service
WHAT YOU'LL BE DOING
- Responsible for Shift Managers and Crew
- Supporting the delivery of perfect burgers and fries.
- Provide an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- Leading from the front, you will be hands on working with the team on the line and on floor with customers.
- Responsible for supporting your General Manager and delivering store results.
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
- Running smooth day to day operations, thinking about long term plans.
- Always leading with our values
- Developing your team to ensure there is a strong talent pipeline.
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn’t just a job - it can be a career!
Assistant Manager - Gloucester employer: Five Guys
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values integrity, enthusiasm, and a competitive spirit. Located in Gloucester, our vibrant work culture fosters personal growth and development, offering numerous opportunities for career advancement alongside generous benefits such as an achievable bonus scheme, paid holidays, and access to wellbeing support. Join us to not only serve perfect burgers and fries but to also build a meaningful and rewarding career in a fun and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Gloucester
✨Tip Number 1
Familiarise yourself with Five Guys' values: Competitive, Enthusiastic, Family, Get It Done, and Integrity. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Highlight your hands-on leadership experience. Be prepared to share specific examples of how you've successfully led teams in fast-paced environments, as this role requires strong leadership skills and the ability to motivate others.
✨Tip Number 3
Research the local Gloucester market and understand customer preferences. Being knowledgeable about the area can help you discuss how you would drive sales and enhance customer satisfaction during your conversations with the hiring team.
✨Tip Number 4
Prepare to discuss your approach to handling customer complaints. Since ensuring customer satisfaction is key in this role, having a clear strategy for addressing issues will demonstrate your commitment to providing an excellent dining experience.
We think you need these skills to ace Assistant Manager - Gloucester
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with Five Guys' values such as integrity, enthusiasm, and a family-oriented approach. Reflect these values in your application to show you align with their culture.
Tailor Your CV:Highlight relevant experience in leadership and customer service. Use specific examples that demonstrate your ability to manage teams and deliver excellent customer experiences, as these are key aspects of the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the food industry and your commitment to providing outstanding service. Mention how your skills can contribute to creating a positive work environment and achieving store results.
Prepare for Potential Questions:Think about how you would handle common scenarios in a restaurant setting, such as dealing with customer complaints or managing team dynamics. Be ready to discuss these in an interview to demonstrate your problem-solving skills.
How to prepare for a job interview at Five Guys
✨Show Your Enthusiasm
Make sure to express your passion for the brand and its values during the interview. Talk about why you love burgers and fries, and how that aligns with the company's philosophy of delivering perfect food and an excellent customer experience.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be responsible for leading a team. Be prepared to share examples of your hands-on leadership experience, how you've motivated teams in the past, and how you handle challenges on the floor.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle customer complaints or ensure customer satisfaction. Think of specific instances where you've gone above and beyond for customers, as this will showcase your commitment to service excellence.
✨Discuss Financial Acumen
Since you'll have ownership of P&L, be ready to discuss your experience with driving sales and controlling costs. Highlight any relevant experience you have in managing budgets or improving profitability in previous roles.
