Assistant Manager, Complaints

We\’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. All potential candidates should read through the following details of this job with care before making an application. And we\’ve stuck to the same \’perfect and serve\’ philosophy since our family business began in 1986.In every restaurant, you\’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant\’s results. leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers.REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonus\’s Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER YOU\’LL BE Responsible for Shift Managers and Crew Supporting the delivery of perfect burgers and fries Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way Leading from the front, you will be hands on working with the team on the line and on floor with customers Responsible for supporting your General Manager and delivering store results Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Running smooth day to day operations, thinking about long term plans Always leading with our values Developing your team to ensure there is a strong talent pipeline AS AN ASSISTANT MANAGER YOU\’LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Experienced hands-on leadership skills Customer service INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office.