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- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy bonuses, free meals, 33 days holiday, and career growth opportunities.
- Why this job: Make a real impact in a fun environment while building your career.
- Qualifications: Experience in a fast-paced, customer-focused role and strong leadership skills.
- Other info: Participate in exciting team events and competitions while developing your skills.
The predicted salary is between 30000 - 42000 £ per year.
We are the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since our family business began in 1986, we have stuck to the same 'perfect and serve' philosophy.
In every restaurant, you will find talented Assistant Managers who work with the General Manager and share responsibility for the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers demonstrate leadership, coaching and direction and bring our values to life for their team and our customers.
Responsibilities and expectations include:
- Supporting Shift Managers and Crew.
- Delivering perfect burgers and fries.
- Ensuring an above-and-beyond experience for your team while creating an enjoyable working environment.
- Ensuring every customer is delighted with their order and Five Guys experience.
- Dealing with complaints promptly in an open and honest way.
- Leading from the front on the line and on the floor with customers.
- Providing support to the General Manager to deliver store results.
- Owning the P&L, driving sales while controlling costs.
- Running day-to-day operations and contributing to long-term planning.
- Developing your team to ensure a strong talent pipeline.
If you are ambitious and want to grow, we can provide support and the right tools to build a career with us. The next step could be Deputy General Manager or General Manager, leading to future roles such as Area Trainer, District Manager or a position in the Support Office. Five Guys isn’t just a job – it can be a career!
Qualifications and Skills:
- Experience in a supervisory/managerial role in a fast-paced, customer-focused environment is preferred.
- Strong leadership, coaching and communication skills.
- Ability to work hands-on on the line and with customers when needed.
- Financial acumen to manage P&L responsibilities and drive profitability.
- Commitment to delivering high standards of customer service and quality.
Benefits and Perks:
- An achievable bonus scheme worth up to 15% of annual salary.
- An additional Secret Shopper bonus worth up to £2,000.
- High Performer Awards and Bonuses.
- Long service rewards: Love2Shop vouchers (£500 at 5 years, £1,000 at 10 years).
- 33 days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- Access to Stream, the financial wellbeing app with benefits built around pay.
- Other awesome perks: days out and social events, annual Assistant Manager conference, team competitions ("Fry Cup" and "Olympics"), Five Guys employee discount program, wellbeing support, EAP, development opportunities, enhanced Maternity & Paternity Leave, Pension.
Assistant Manager - Ashford employer: Five Guys
Contact Detail:
Five Guys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Ashford
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a burger and observe how the team interacts. This will help you understand their culture and give you some great talking points during your chat.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've inspired and coached teams in the past. We want to see that you can lead from the front and create an awesome working environment.
✨Tip Number 3
Prepare to discuss how you handle customer complaints. We love candidates who can demonstrate open and honest communication, so think of a time you turned a negative experience into a positive one.
✨Tip Number 4
Don’t forget to highlight your financial savvy! Be ready to talk about how you've managed P&L responsibilities before. We’re looking for someone who can drive sales while keeping costs in check, so show us what you’ve got!
We think you need these skills to ace Assistant Manager - Ashford
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re excited about the role and ready to bring our 'perfect and serve' philosophy to life.
Highlight Your Leadership Skills: Make sure to showcase any experience you have in leading teams or coaching others. We’re looking for someone who can inspire and motivate their crew, so share examples of how you've done this in the past!
Be Honest and Open: If you’ve dealt with complaints or challenges in previous roles, don’t shy away from mentioning them. We appreciate transparency and want to know how you handled tough situations while keeping customer satisfaction in mind.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Five Guys family!
How to prepare for a job interview at Five Guys
✨Know the Company Inside Out
Before your interview, make sure you know all about Five Guys and its values. Familiarise yourself with their 'perfect and serve' philosophy and how they prioritise fresh ingredients. This will show that you're genuinely interested in the brand and ready to embody its principles.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully coached or motivated others. Highlight how you can create a positive working environment and ensure excellent customer service.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess how you'd handle specific challenges, like dealing with customer complaints or managing team dynamics. Think of scenarios where you’ve turned a negative experience into a positive one, and be ready to share those stories.
✨Demonstrate Financial Acumen
Since you'll be responsible for P&L, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets or driven profitability in previous roles. Showing that you understand the business side of things will set you apart as a candidate.
