At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive bonuses, paid holidays, free meals, and private medical care.
- Other info: Great career growth opportunities with training and development programmes.
- Why this job: Be a brand ambassador and make a real impact in a fun, dynamic environment.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Apply below after reading through all the details and supporting information regarding this job opportunity. We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction.
- An achievable 20% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual General Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Apprenticeships to gain recognised qualifications, skills and progression opportunities
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A BENCH GENERAL MANAGER YOU'LL BE:
- Accountable and responsible for your entire store and the people within
- Developing and managing the store team, while supporting the delivery of perfect burgers and fries
- You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long term planning
- Spotting potential and developing your team to ensure there is a strong talent pipeline
AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT:
- Customer service
- Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
- If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
General Manager (Training) in Westminster employer: Five Guys UK
As a General Manager (Training) at our burger restaurant, you will be part of a family business that values quality and customer service above all else. With a supportive work culture that encourages personal growth and development, you will enjoy benefits such as an achievable bonus scheme, generous holiday allowance, and opportunities for career progression through apprenticeships and leadership roles. Join us in creating memorable dining experiences while enjoying perks like free meals on shift and access to wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager (Training) in Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to managing teams and customer service. We want you to shine, so role-play with a friend or family member!
✨Tip Number 3
Show your passion for the brand! Research our history and values, and be ready to discuss how you can contribute to our 'perfect and serve' philosophy during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace General Manager (Training) in Westminster
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Bench General Manager and how your experience aligns with our needs.
Show Your Passion for Customer Service:We love candidates who are enthusiastic about delivering excellent customer service. In your application, share examples of how you've gone above and beyond to ensure customers have a great experience.
Highlight Your Leadership Skills:As a Bench General Manager, you'll be leading and inspiring teams. Make sure to showcase your leadership experience and how you've successfully managed or coached others in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Five Guys UK
✨Know the Brand Inside Out
Before your interview, make sure you understand the company's philosophy and values. Familiarise yourself with their commitment to quality ingredients and customer service. This will help you demonstrate your alignment with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Bench General Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your coaching style and how you can develop talent within the store.
✨Be Ready to Discuss Profitability
Since you'll be accountable for the store's P&L, come prepared to discuss how you've driven sales and controlled costs in previous roles. Think about specific strategies you've implemented that led to increased profitability and be ready to share those insights during the interview.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be prepared to talk about your approach to delivering exceptional service and how you would instil that same passion in your team. Share any relevant experiences where you went above and beyond to ensure customer satisfaction.
