At a Glance
- Tasks: Lead and inspire your team to deliver perfect burgers and exceptional customer service.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days of holiday.
- Other info: Opportunities for career growth and development within the company.
- Why this job: Be a brand ambassador and make a real impact in a fun, dynamic environment.
- Qualifications: 2+ years of General Management experience in hospitality or QSR.
The predicted salary is between 35000 - 45000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.
REWARDS
- An achievable 30% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual General Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A GENERAL MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
- Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long-term planning.
- Spotting potential and developing your team to ensure there is a strong talent pipeline
- Responsible for managing any HR issues while also being able to reward and recognise when needed
- Demonstrate close attention to detail
WHAT YOU BRING TO THE TABLE
- Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality
- Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline
- Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business
INCREDIBLE CAREERS WITH FIVE GUYS
Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
General Manager in Trafford employer: Five Guys UK
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values our employees and their growth. As a General Manager, you will enjoy a vibrant work culture with competitive rewards, including an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement. With a focus on employee wellbeing and a supportive environment, Five Guys is the perfect place for those looking to build a meaningful and rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Trafford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even pop into local Five Guys to chat with the team. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for burgers and customer service shine through. Be yourself, share your experiences, and demonstrate how you can bring our values to life in the role.
✨Tip Number 3
Prepare for success! Research Five Guys, understand our culture, and think about how your experience aligns with our mission. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Five Guys family. Don’t miss out on the chance to kickstart your career with us!
We think you need these skills to ace General Manager in Trafford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love burgers and fries, and how excited you are about leading a team. Make it personal and relatable!
Tailor Your CV:Don’t just send out the same CV everywhere. Take a moment to tweak it for this role. Highlight your experience in high-volume hospitality or QSR environments, and showcase your achievements in customer satisfaction and financial management.
Be Specific:Use concrete examples to back up your claims. If you’ve driven sales or improved customer satisfaction scores, share the numbers! We love seeing how you’ve made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial expertise. Brush up on your P&L management skills and be ready to discuss how you've driven sales and controlled costs in previous roles. Bring specific examples of how you’ve maximised gross profit without compromising quality.
✨Showcase Your Leadership Style
This role is all about leading and inspiring your team. Prepare to share your leadership philosophy and provide examples of how you've developed talent and built a positive culture in your past positions. Highlight any initiatives you've implemented that improved team morale or performance.
✨Customer Satisfaction is Key
Be ready to talk about your obsession with guest experience. Share specific metrics or feedback you've received that demonstrate your success in driving customer satisfaction scores. Discuss how you’ve handled customer complaints and turned them into positive experiences.
✨Operational Excellence Matters
Familiarise yourself with food safety and hygiene standards, as these are crucial in the hospitality industry. Be prepared to discuss how you've maintained compliance and achieved high hygiene ratings in your previous roles. This will show your attention to detail and commitment to operational excellence.
