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- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Opportunities for career advancement and a supportive team culture.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Catering Manager in Tonbridge employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Manager in Tonbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your management skills and how you align with Five Guys' focus on customer satisfaction.
✨Tip Number 3
Be ready to showcase your passion for food and service! During the interview, express your love for burgers and fries, and how you can contribute to creating an awesome dining experience for customers. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Catering Manager in Tonbridge
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading the team, so make sure to showcase your management experience. Share specific examples of how you've motivated your crew and handled busy shifts in the past. We love to see real-life stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, especially when it comes to your experience and skills relevant to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know Your Burgers and Fries
Before the interview, brush up on Five Guys' menu and their commitment to quality. Be ready to discuss how you can maintain their 'perfect and serve' philosophy while leading a team. Showing your passion for their food will definitely impress!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a high-pressure environment. Think about times when you motivated your crew or resolved conflicts. This role is all about leadership, so make sure you highlight your experience in managing shifts effectively.
✨Customer Satisfaction is Key
Be ready to talk about your track record with customer satisfaction. Bring specific examples of how you've improved guest experiences or handled complaints. This will demonstrate that you understand the importance of keeping customers happy at Five Guys.
✨Understand Financial Responsibility
Familiarise yourself with the basics of running a profitable shift. Be prepared to discuss how you would manage crew breaks, minimise food waste, and deploy your team during busy periods. Showing that you can balance operational excellence with financial responsibility will set you apart.