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- Tasks: Lead the team to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant known for quality since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and employee discounts.
- Why this job: Grow your career in a fun environment with a focus on teamwork and customer satisfaction.
- Qualifications: Passion for people and customer service; leadership skills are a plus.
- Other info: Opportunities for career advancement to Assistant Manager.
The predicted salary is between 28800 - 43200 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. An achievable bonus scheme worth up to 10% of annual salary ~ An additional Secret Shopper bonus worth up to £2,000 ~ Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 ~28 Days paid holiday ~ Paid breaks ~ Free burgers, fries and shakes while on shift ~ Life assurance ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay. Days out and social events Five Guys Perks – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER YOU’LL BE Responsible for Crew & Quality Control Supporting the General Manager in the delivery of perfect burgers and fries while providing a “above & beyond” experience for your team and customers Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management AS A SHIFT MANAGER YOU’LL BE ENTHUSIASTIC ABOUT People – Leading from the front and being hands on Customer service If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager
Team Lead Complaints Management (m/f/d) employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead Complaints Management (m/f/d)
✨Tip Number 1
Familiarise yourself with Five Guys' values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you demonstrate your alignment with their culture during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed a team or resolved customer complaints. Highlighting your leadership skills and ability to handle difficult situations will make you stand out as a candidate.
✨Tip Number 3
Show enthusiasm for the role by researching current trends in the fast-food industry, especially around customer service and quality control. Being knowledgeable about the sector will demonstrate your passion and readiness to contribute.
✨Tip Number 4
Network with current or former employees of Five Guys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Lead Complaints Management (m/f/d)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Lead in Complaints Management. Familiarise yourself with the company's values and how they relate to customer service and team leadership.
Tailor Your CV: Highlight your relevant experience in customer service and team management. Use specific examples that demonstrate your ability to handle complaints effectively and lead a team, ensuring your CV aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention why you want to work at Five Guys and how you can contribute to their mission of providing an exceptional dining experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Five Guys UK
✨Show Your Leadership Skills
As a Team Lead in Complaints Management, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully led a team in the past, particularly in high-pressure situations. Highlight your coaching style and how you motivate others to achieve their best.
✨Emphasise Customer Service Experience
Since the role focuses on ensuring customer satisfaction, be prepared to discuss your experience in customer service. Provide specific instances where you went above and beyond to resolve complaints or enhance a customer's experience. This will show that you align with the company's values.
✨Understand the Company Culture
Familiarise yourself with Five Guys' philosophy and values. During the interview, reference how these resonate with your own beliefs and work ethic. This demonstrates that you're not just looking for any job, but are genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Practice responses to common situations you might face as a Shift Manager, such as dealing with an unhappy customer or managing a team conflict. This preparation will help you respond confidently.
