Shift Manager Permanent in Surrey

Shift Manager Permanent in Surrey

Surrey Full-Time 24000 - 36000 £ / year (est.) No home office possible
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Five Guys UK

At a Glance

  • Tasks: Lead your team to deliver perfect burgers and fries while ensuring customer satisfaction.
  • Company: Join a family-run burger restaurant with a passion for quality since 1986.
  • Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days holiday.
  • Why this job: Be part of a fun team and grow your career in a supportive environment.
  • Qualifications: Enthusiasm for people and customer service; leadership skills are a plus.
  • Other info: Access to wellbeing support and exciting social events.

The predicted salary is between 24000 - 36000 £ per year.

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

  • An achievable bonus scheme worth up to 10% of annual salary
  • An additional Secret Shopper bonus worth up to £2,000
  • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
  • 28 Days paid holiday
  • Paid breaks
  • Free burgers, fries and shakes while on shift
  • Life assurance
  • The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
  • Days out and social events
  • Five Guys Perks - employee discount program
  • Access to wellbeing support and employee assistance programme (EAP)
  • Development opportunities to grow a career with us!
  • Enhanced Maternity & Paternity Leave
  • Pension scheme

AS A SHIFT MANAGER YOU'LL BE:

  • Responsible for Crew & Quality Control
  • Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
  • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
  • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT:

  • People - Leading from the front and being hands on
  • Customer service
  • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
  • Your next step would be an Assistant Manager

Shift Manager Permanent in Surrey employer: Five Guys UK

At Five Guys, we pride ourselves on our vibrant work culture that values teamwork and exceptional customer service. As a Shift Manager, you'll enjoy competitive benefits including an achievable bonus scheme, paid breaks, and free meals during your shifts, all while being part of a family-run business that prioritises employee growth and wellbeing. With opportunities for career advancement and a supportive environment, Five Guys is an excellent employer for those looking to make a meaningful impact in the hospitality industry.
Five Guys UK

Contact Detail:

Five Guys UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shift Manager Permanent in Surrey

✨Tip Number 1

Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.

✨Tip Number 2

Practice your leadership skills! As a Shift Manager, you'll need to demonstrate your ability to lead a team. Think of examples from your past experiences where you've successfully managed a group or resolved conflicts, and be ready to share those stories during your interview.

✨Tip Number 3

Show your passion for customer service! Five Guys is all about providing an exceptional experience. Be prepared to discuss how you would handle customer complaints and ensure every guest leaves happy. Your enthusiasm can really set you apart!

✨Tip Number 4

Apply through our website! We want to see your application directly, so make sure you submit it online. This way, we can get to know you better and understand why you'd be a great fit for the Shift Manager role at Five Guys.

We think you need these skills to ace Shift Manager Permanent in Surrey

Leadership
Coaching
Customer Service
Quality Control
Complaint Resolution
Team Management
Operational Efficiency
Communication Skills
Problem-Solving
Adaptability
Time Management
Attention to Detail
Ambition

Some tips for your application 🫡

Show Your Passion for Burgers: When writing your application, let your love for burgers and customer service shine through! We want to see that you’re excited about the role and ready to bring our values to life.

Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase any previous experience in leadership or coaching. We’re looking for someone who can inspire and motivate others!

Be Honest and Open: If you've faced challenges in previous roles, don’t shy away from mentioning them. We appreciate honesty and want to know how you handled tough situations, especially when it comes to customer complaints.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!

How to prepare for a job interview at Five Guys UK

✨Know the Five Guys Philosophy

Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to quality and customer satisfaction, as this will show your genuine interest in the brand and its values.

✨Demonstrate Leadership Skills

As a Shift Manager, you'll need to lead your team effectively. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. This will help you showcase your leadership style and how you can bring it to Five Guys.

✨Customer Service is Key

Five Guys prides itself on exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would handle complaints and ensure every customer leaves happy.

✨Show Your Ambition

Five Guys is looking for ambitious individuals who want to grow within the company. Be prepared to talk about your career goals and how you see yourself progressing from Shift Manager to Assistant Manager. This will demonstrate your commitment to developing a long-term career with them.

Shift Manager Permanent in Surrey
Five Guys UK
Location: Surrey
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