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- Tasks: Lead shifts, ensure customer satisfaction, and create a fun work environment.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy bonuses, paid holidays, free food, and career development opportunities.
- Other info: Flexible shifts and a clear path for career growth await you!
- Why this job: Be part of a dynamic team and make every customer's experience unforgettable.
- Qualifications: 1 year of management experience in a fast-paced environment is preferred.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Shift Manager in Speldhurst employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Speldhurst
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and think about how you can demonstrate them. Show us that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll need to motivate your crew. Think of examples from your past where you've led a team or handled a tough situation. We want to see your hands-on approach!
✨Tip Number 3
Be ready to talk numbers! Brush up on your financial knowledge related to running a shift. We love candidates who understand profit margins and can manage resources effectively, so come prepared with examples.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for customer satisfaction and your experience in high-volume environments. We can't wait to see what you bring to the table!
We think you need these skills to ace Shift Manager in Speldhurst
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading the team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated your team and handled busy shifts in the past.
Be Authentic and Honest: We value integrity at Five Guys, so be yourself in your application. If you’ve faced challenges in previous roles, don’t shy away from mentioning them. Instead, focus on what you learned and how you grew from those experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how these values resonate with your own leadership style and how you can embody them as a Shift Manager.
✨Showcase Your Management Experience
Prepare specific examples from your past management roles that highlight your ability to lead a team in a high-volume environment. Discuss how you've successfully handled busy shifts, motivated your crew, and ensured customer satisfaction.
✨Demonstrate Customer Obsession
Be ready to talk about your approach to customer service. Share instances where you've gone above and beyond to enhance the guest experience, and how you've used feedback to improve service quality. This will show your commitment to delivering an exceptional Five Guys experience.
✨Understand Operational Excellence
Brush up on your knowledge of Food Hygiene and Health & Safety standards. Be prepared to discuss how you would enforce these standards during shifts and ensure that your team is compliant, as this is crucial for running a successful restaurant.