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For Companies At a Glance
- Tasks: Lead shifts, support managers, and ensure top-notch customer experiences.
- Company: Join a family-run burger restaurant known for fresh ingredients since 1986.
- Benefits: Enjoy bonuses, paid holidays, free meals, and employee discounts.
- Why this job: Be part of a fun team, develop your skills, and grow your career.
- Qualifications: Enthusiasm for leadership and customer service is key; no prior experience needed.
- Other info: Opportunities for career advancement to Assistant Manager.
The predicted salary is between 24000 - 36000 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. An achievable bonus scheme worth up to 10% of annual salary ~ An additional Secret Shopper bonus worth up to £2,000 ~ Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 ~28 Days paid holiday ~ Paid breaks ~ Free burgers, fries and shakes while on shift ~ Life assurance ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay. Days out and social events Five Guys Perks – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER YOU’LL BE Responsible for Crew & Quality Control Supporting the General Manager in the delivery of perfect burgers and fries while providing a “above & beyond” experience for your team and customers Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management AS A SHIFT MANAGER YOU’LL BE ENTHUSIASTIC ABOUT People – Leading from the front and being hands on Customer service If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager
Locations
Shift Support Supervisor employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Support Supervisor
✨Tip Number 1
Familiarise yourself with Five Guys' values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you demonstrate your alignment with their culture during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or handled customer complaints. This will showcase your leadership skills and ability to maintain high standards, which are crucial for the Shift Support Supervisor role.
✨Tip Number 3
Research common challenges faced in fast-paced restaurant environments and think about how you would address them. Being able to discuss these scenarios will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Engage with current employees on social media or platforms like LinkedIn. This can provide you with insider insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Shift Support Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Shift Support Supervisor. Highlight key skills such as leadership, customer service, and quality control in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in the food service industry or similar roles. Emphasise any previous supervisory positions and your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Five Guys. Mention specific examples of how you've successfully managed teams or improved customer experiences in the past.
Showcase Your Values: In both your CV and cover letter, demonstrate how your personal values align with those of Five Guys. Highlight your commitment to quality, teamwork, and creating a positive environment for both staff and customers.
How to prepare for a job interview at Five Guys UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to ensure customers leave happy, as this aligns perfectly with the values of the restaurant.
✨Demonstrate Leadership Skills
As a Shift Support Supervisor, you'll need to lead by example. Be prepared to discuss your leadership style and provide specific instances where you've successfully managed a team or resolved conflicts.
✨Understand the Five Guys Philosophy
Familiarise yourself with the 'perfect and serve' philosophy of Five Guys. During the interview, reference how you can contribute to maintaining high standards in food quality and customer experience.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints. Think of scenarios where you've handled difficult situations effectively and be ready to share those stories.
