At a Glance
- Tasks: Lead shifts, ensure perfect burgers, and create a fun work environment.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Earn bonuses, enjoy free food, and get 28 days paid holiday.
- Other info: Great career growth opportunities with support to advance to Assistant Manager.
- Why this job: Make customers happy while developing your leadership skills in a vibrant setting.
- Qualifications: 1 year of management experience in hospitality and a love for customer satisfaction.
The predicted salary is between 26000 - 30000 £ per year.
We’re the burger restaurant with an uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. The family business started in 1986 and has stuck to the same ‘perfect and serve’ philosophy ever since. In every restaurant you’ll find talented Shift Managers who support the General and Assistant Managers to ensure that every shift runs to Five Guys standards and that every customer leaves feeling better than when they arrived.
Responsibilities
- Lead from the front, working on the line and in the dining area.
- Support the General Manager in delivering perfect burgers and fries while providing an above-and-beyond experience for your team and customers.
- Create an awesome working environment where people are happy to come to work and have fun, while leading with our values – Competitive, Enthusiastic, Family, Get It Done, and Integrity.
- Ensure every customer is delighted with their order and the Five Guys experience; handle complaints promptly, openly, and honestly.
- Ensure each shift runs smoothly and that our values form part of shift management.
What you bring to the table
- Experience: Ideally, at least 1 year of management experience in a similar role within a high‑volume hospitality or QSR environment.
- Customer Satisfaction: Obsession with the guest experience and a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Responsibility: Understanding of the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.
- Leadership Skills: A natural motivator who enjoys being hands‑on, leads by example, and knows how to get the best out of the crew during a busy service.
- Operational Excellence: A good working knowledge of food hygiene and health & safety standards and the ability to enforce them on the line.
- Flexibility: Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits and Rewards
- An achievable bonus scheme worth up to 10% of annual salary.
- Additional Secret Shopper bonus worth up to £2,000.
- Long‑service Love2Shop voucher reward – 5 years £500, 10 years £1,000.
- 28 days paid holiday.
- Paid breaks.
- Free burgers, fries and shakes while on shift.
- Life assurance.
- Access to Stream – a financial wellbeing app.
- Days out and social events.
- Team competitions – Fry Cup and Olympics.
- Five Guys Perks – employee discount program.
- Access to wellbeing support and employee assistance programme (EAP).
- Development opportunities to grow a career with us.
- Enhanced maternity & paternity leave.
- Pension scheme.
Career Path
If you are ambitious and want to grow, we can provide you with the support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn’t just a job – it can be a career!
Shift Manager in Rowhedge employer: Five Guys UK
At Five Guys, we pride ourselves on creating a vibrant and supportive work environment where our Shift Managers play a crucial role in delivering exceptional customer experiences. With competitive benefits including an achievable bonus scheme, free meals during shifts, and opportunities for career advancement, we ensure that our team members feel valued and motivated. Join us in a family-oriented atmosphere that celebrates hard work and dedication, making every day at Five Guys a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Rowhedge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Five Guys UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Five Guys UK
Don't be shy about reaching out to Five Guys UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Manager in Rowhedge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Five Guys UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Five Guys UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
