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- Tasks: Lead a team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join a family-run burger restaurant with a commitment to quality since 1986.
- Benefits: Enjoy bonuses, paid breaks, free meals, and 33 days holiday plus more perks!
- Why this job: Grow your career in a supportive environment with opportunities for advancement.
- Qualifications: Ambition and a passion for customer service are key; experience in retail is a plus.
- Other info: Participate in fun social events and annual conferences to connect with your team.
The predicted salary is between 28800 - 43200 £ per year.
We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986. An achievable bonus scheme worth up to 15% of annual salary ~ An additional Secret Shopper bonus worth up to £2,000 ~ High Performer Awards and Bonus\’s ~ Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000 ~33 Days paid holiday ~ Paid breaks ~ Free burgers, fries and shakes while on shift ~ Life assurance ~ The financial wellbeing app with simple-to-use, flexible benefits built around your pay. Days out and social events Invite to the annual Assistant Manager conference Five Guys Perks – employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme Customer service Responsible for Shift Managers and Crew Supporting the delivery of perfect burgers and fries. Ensuring every customer is delighted with their order and their Five Guys experience – You will deal with complaints promptly in an open and honest way. Responsible for supporting your General Manager and delivering store results. Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs. Running smooth day to day operations, thinking about long term plans. Developing your team to ensure there is a strong talent pipeline. If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager – leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Retail Operations Supervisor employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Supervisor
✨Tip Number 1
Familiarise yourself with the Five Guys brand and its values. Understanding their commitment to quality and customer service will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience you have in training or developing staff, as this is crucial for the Retail Operations Supervisor role.
✨Tip Number 3
Be ready to discuss how you would handle customer complaints effectively. Think of specific instances where you've turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Research the financial aspects of running a retail operation, such as P&L management. Being able to speak knowledgeably about driving sales while controlling costs will set you apart from other candidates.
We think you need these skills to ace Retail Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Retail Operations Supervisor. Tailor your application to highlight relevant experience in customer service, team management, and operational efficiency.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on achievements that demonstrate your ability to manage teams and drive sales. Use bullet points for clarity and include metrics where possible to showcase your impact.
Write a Strong Cover Letter: In your cover letter, express your passion for the food industry and your commitment to delivering excellent customer experiences. Mention specific examples from your past work that align with the company's values and the role's requirements.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Five Guys UK
✨Know the Company
Familiarise yourself with the company's history, values, and their 'perfect and serve' philosophy. Understanding their commitment to quality will help you align your answers with their expectations.
✨Showcase Leadership Skills
As a Retail Operations Supervisor, you'll be responsible for managing teams. Prepare examples of how you've successfully led a team in the past, focusing on conflict resolution and motivating staff.
✨Demonstrate Customer Focus
Be ready to discuss how you would handle customer complaints and ensure satisfaction. Highlight any previous experiences where you turned a negative situation into a positive outcome.
✨Discuss Financial Acumen
Since you'll have ownership of P&L, be prepared to talk about your experience with driving sales and controlling costs. Use specific examples to illustrate your understanding of financial management in a retail environment.
