At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join the family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days paid holiday.
- Other info: Flexible shifts, employee discounts, and opportunities for personal development.
- Why this job: Be part of a fun, fast-paced environment where you can grow your career.
- Qualifications: 1 year of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.
You lead by example and know how to get the best out of the Crew during a busy service.
Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager.
Shift Managers in Reading employer: Five Guys UK
At Five Guys, we pride ourselves on our vibrant work culture that champions teamwork and excellence. As a Shift Manager, you'll enjoy a range of benefits including an achievable bonus scheme, paid breaks, and free meals during your shifts, all while being part of a family-run business that values employee growth and wellbeing. With opportunities for career advancement and a supportive environment, Five Guys is the perfect place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Managers in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, check out our social media and website to see what makes Five Guys tick. This will help you connect with the team and show that you're genuinely interested in being part of our family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experience where you've led a team or handled a tough situation. We want to see how you can bring our values to life and keep the energy high during busy shifts.
✨Tip Number 3
Be ready to talk about customer service! Prepare some stories about how you've delighted customers or resolved complaints. At Five Guys, we believe every customer should leave happier than when they arrived, so show us how you can make that happen.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you're serious about joining us. Don’t forget to follow up after your application – a little enthusiasm goes a long way!
We think you need these skills to ace Shift Managers in Reading
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and great customer service shine through! We want to see that you’re excited about the role and understand what makes Five Guys special.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading a team, so make sure to showcase any previous management experience. Share examples of how you've motivated your team and handled busy shifts in the past.
Be Honest and Open:If you've faced challenges in previous roles, don’t shy away from mentioning them. We appreciate honesty and want to know how you dealt with tough situations, especially when it comes to customer complaints.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to quality ingredients and customer satisfaction. This will show that you're aligned with their values and ready to lead your team in delivering that experience.
✨Demonstrate Leadership Skills
As a Shift Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, handled complaints, or improved service efficiency. Be ready to discuss how you can motivate and coach your crew during busy shifts.
✨Understand Financial Responsibility
Brush up on the basics of running a profitable shift. Be prepared to talk about how you would manage crew breaks, minimise food waste, and deploy your team effectively during peak times. Showing that you have a grasp of financial responsibility will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would handle a difficult customer or a sudden rush of orders. Practising these scenarios will help you respond confidently and demonstrate your operational excellence.
