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For Companies At a Glance
- Tasks: Lead shifts, ensure top-notch burgers and fries, and create a fun work environment.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Earn bonuses, enjoy free meals, and get 28 days paid holiday.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: 1 year of management experience in a fast-paced environment is preferred.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Shift Manager in Pembury employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Pembury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're a perfect fit.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated your team or handled a tough situation. Being able to share these experiences will demonstrate your management skills and passion for customer satisfaction.
✨Tip Number 3
Be ready to showcase your energy! Five Guys loves a hands-on approach, so during your interview, let your enthusiasm shine through. Show them you’re ready to lead from the front and create an awesome working environment.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and helps you understand what it’s like to work at Five Guys. Plus, it gives you a chance to see if the company is the right fit for you too!
We think you need these skills to ace Shift Manager in Pembury
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and customer service shine through! We want to see that you're excited about the role and ready to bring our values to life.
Highlight Your Leadership Skills: Make sure to mention any experience you have in leading a team. We’re looking for someone who can motivate others and create a fun working environment, so share examples of how you've done this in the past!
Be Specific About Your Experience: Don’t just say you have management experience; give us the details! Talk about your time in high-volume hospitality or QSR environments and how you’ve driven customer satisfaction scores.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining our Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the core values of Five Guys: Competitive, Enthusiastic, Family, Get It Done, and Integrity. Be ready to discuss how these values resonate with your own leadership style and how you can bring them to life in your role as a Shift Manager.
✨Showcase Your Management Experience
Prepare specific examples from your past management roles that highlight your ability to lead a team in a high-volume environment. Discuss how you've successfully handled busy shifts, motivated your crew, and ensured customer satisfaction, as these are key aspects of the Shift Manager position.
✨Demonstrate Customer Obsession
Be ready to talk about your approach to customer service. Share instances where you've gone above and beyond to ensure a positive experience for guests. Highlight any metrics or feedback you've received that showcase your success in driving customer satisfaction scores.
✨Understand Operational Excellence
Brush up on your knowledge of Food Hygiene and Health & Safety standards. During the interview, be prepared to discuss how you would enforce these standards on the line and manage crew breaks effectively to maintain a smooth operation during peak times.