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- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Opportunities for career advancement and a supportive team culture.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Catering Manager in Pembury employer: Five Guys UK
Contact Detail:
Five Guys UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Manager in Pembury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're a perfect fit.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated your team or handled a tough situation. Being able to share these experiences will demonstrate your management skills and passion for customer satisfaction.
✨Tip Number 3
Be ready to talk numbers! Brush up on how you've managed shifts profitably in the past. Showing that you understand financial responsibility will impress the hiring managers and prove you're ready for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Five Guys family and ready to bring your A-game!
We think you need these skills to ace Catering Manager in Pembury
Some tips for your application 🫡
Show Your Passion for Burgers: When you're writing your application, let your love for burgers and fries shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about being part of the Five Guys family.
Highlight Your Leadership Skills: As a Shift Manager, you'll be leading a team, so make sure to showcase your management experience. Share specific examples of how you've motivated your team and created a positive work environment in your previous roles.
Focus on Customer Satisfaction: We’re all about delivering an incredible experience to our customers. In your application, mention any achievements related to customer satisfaction scores or how you've handled complaints effectively in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this awesome opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Five Guys UK
✨Know Your Burgers and Fries
Before the interview, brush up on Five Guys' menu and their commitment to quality. Being able to discuss their philosophy of 'perfect and serve' will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or managed a busy shift. Highlight how you motivated your crew and ensured customer satisfaction, as this aligns perfectly with what they’re looking for.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators related to customer satisfaction. Be ready to discuss how you've improved scores in previous roles and how you plan to maintain high standards at Five Guys.
✨Be Ready for Scenario Questions
Expect questions about handling complaints or managing a busy shift. Think through scenarios where you had to think on your feet and resolve issues quickly, demonstrating your problem-solving skills and commitment to customer service.