At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days holiday.
- Other info: Great career growth opportunities leading to managerial roles and beyond.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 1-2 years of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Shift Managers and Crew.
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Manager, Complaints in Oxford employer: Five Guys UK
At Five Guys, we pride ourselves on our vibrant work culture that champions teamwork and personal growth. As an Assistant Manager, you'll enjoy a range of benefits including an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement within a supportive environment. Join us in delivering exceptional customer experiences while enjoying free meals and participating in exciting social events.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Oxford
✨Tip Number 1
Network like a pro! Chat with folks in the industry, attend local events, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to managing teams and handling complaints. We recommend role-playing with a friend to get comfortable and confident before the big day.
✨Tip Number 3
Show your passion for the brand! When you’re chatting with potential employers, make sure to highlight your love for burgers and customer service. It’s all about connecting your values with theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Assistant Manager, Complaints in Oxford
Some tips for your application 🫡
Show Your Passion for Perfection:When you're writing your application, let your love for burgers and fries shine through! We want to see how you connect with our 'perfect and serve' philosophy. Share any experiences that highlight your commitment to quality and customer satisfaction.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've inspired or coached others, and how you’ve handled challenges in a busy environment. We love hearing about your journey!
Be Honest About Your Experience:Don’t shy away from sharing your management experience, especially in high-volume settings. Be clear about your familiarity with P&L management and how you've contributed to profitability in past roles. Authenticity goes a long way with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to explore more about what we offer. Plus, it shows you’re keen on joining our Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you know all about the restaurant's history, values, and what makes their burgers and fries special. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Talk about how you’ve motivated staff, handled complaints, and ensured excellent customer service. This is crucial for an Assistant Manager role!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like a customer complaint or a busy shift. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Financial Acumen
Since you'll be involved in P&L management and controlling costs, be prepared to discuss your experience with financial responsibilities. Share any relevant metrics or achievements that demonstrate your ability to drive profitability.
