At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Access to wellbeing support, team events, and development opportunities.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 € per year.
BURGERS & FRIES AND INCREDIBLE CAREERS!
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS
- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
OTHER AWESOME PERKS
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A SHIFT MANAGER, YOU'LL BE RESPONSIBLE FOR
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
WHAT YOU BRING TO THE TABLE
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career.
Shift Manager in Norton employer: Five Guys UK
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values our employees and their growth. As a Shift Manager, you will enjoy a vibrant work culture with opportunities for development, competitive rewards including bonuses and paid breaks, and the chance to lead a passionate team dedicated to delivering exceptional customer experiences. With perks like free meals during shifts and social events, Five Guys is an excellent employer for those looking to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Norton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your management skills and show that you can keep the energy high during busy shifts.
✨Tip Number 3
Be ready to talk numbers! Since you'll be responsible for running a profitable shift, brush up on your financial knowledge. Be prepared to discuss how you've managed costs and maximised customer satisfaction in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Five Guys team. Don’t miss out on this incredible opportunity!
We think you need these skills to ace Shift Manager in Norton
Some tips for your application 🫡
Keep It Fresh:Make sure all your application info is up to date. We want to see the real you, so highlight your most relevant experience and skills that match the Shift Manager role.
Show Your Passion:Let us know why you're excited about working with Five Guys! Share your love for burgers and fries, and how you can contribute to our awesome team culture.
Be Specific:When detailing your experience, be specific about your achievements. Use numbers or examples to show how you've driven customer satisfaction or managed a busy shift in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress!
How to prepare for a job interview at Five Guys UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Five Guys' values and their approach to customer satisfaction. Brush up on your knowledge of food hygiene and health & safety standards, as these are crucial for a Shift Manager role.
✨Show Your Leadership Skills
Be ready to share examples of how you've successfully led a team in a high-pressure environment. Think about specific situations where you motivated your crew or resolved conflicts, as this will demonstrate your hands-on leadership style.
✨Customer Obsession is Key
Prepare to discuss how you’ve driven customer satisfaction in previous roles. Bring along any metrics or positive feedback you've received that showcases your commitment to delivering an exceptional guest experience.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a complaint or managing a busy shift. Practise your responses to these types of questions so you can show how you would embody Five Guys' values in action.
