At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a rich history since 1986.
- Benefits: Enjoy competitive bonuses, paid holidays, free meals, and private medical care.
- Other info: Great career growth opportunities with training and apprenticeships available.
- Why this job: Be a brand ambassador and make a real impact in a fun, dynamic environment.
- Qualifications: Passion for customer service and leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction.
- An achievable 20% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual General Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Apprenticeships to gain recognised qualifications, skills and progression opportunities
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A BENCH GENERAL MANAGER YOU'LL BE:
- Accountable and responsible for your entire store and the people within
- Developing and managing the store team, while supporting the delivery of perfect burgers and fries
- You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long term planning
- Spotting potential and developing your team to ensure there is a strong talent pipeline
AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT:
- Customer service
- Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
- If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
General Manager - Commercial in Manchester employer: Five Guys UK
As a General Manager - Commercial at our burger restaurant, you will be part of a family business that values quality and customer service above all else. With a supportive work culture that encourages personal growth and development, you will enjoy benefits such as an achievable bonus scheme, generous holiday allowance, and opportunities for career progression within a vibrant team environment. Join us in delivering exceptional dining experiences while enjoying perks like free meals on shift and access to wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Commercial in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees or managers in the industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and team leadership shine through. We want to see how you can inspire and motivate others.
✨Tip Number 3
Be prepared with examples! Think of times when you've led a team or improved customer satisfaction. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace General Manager - Commercial in Manchester
Some tips for your application 🫡
Show Your Passion for Burgers:When writing your application, let your love for burgers and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering the best experience for our customers.
Highlight Your Leadership Skills:As a Bench General Manager, you'll be leading teams and inspiring others. Make sure to include examples of how you've successfully managed or coached teams in the past. We love seeing candidates who can demonstrate their ability to motivate and develop others.
Be Specific About Your Achievements:Don’t just list your responsibilities; talk about what you’ve achieved in previous roles. Whether it’s driving sales, improving customer satisfaction, or managing costs, we want to know how you’ve made a difference in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Five Guys UK
✨Know the Brand Inside Out
Before your interview, make sure you understand the company's history, values, and what makes their burgers and fries special. Familiarise yourself with their 'perfect and serve' philosophy and be ready to discuss how you can embody that in your role as a Bench General Manager.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to inspire and coach teams. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. This will show them you're ready to take on the responsibility of managing a store.
✨Understand P&L Management
Since you'll be accountable for the store's profit and loss, brush up on your financial knowledge. Be prepared to discuss how you would drive sales while controlling costs. You might even want to bring some ideas on how to optimise sales opportunities based on your research.
✨Emphasise Your Passion for Customer Service
Customer service is at the heart of this role. Share your enthusiasm for creating excellent customer experiences and any strategies you've used in the past to enhance service levels. This will help them see that you align with their commitment to delivering top-notch service.
