At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Opportunities for career advancement and a supportive team culture.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.
Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Shift Manager in Maldon employer: Five Guys UK
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to thrive. With competitive rewards, including an achievable bonus scheme and generous employee benefits, we foster an environment that prioritises personal growth and job satisfaction. Join us in creating memorable experiences for our customers while enjoying the perks of working in a fun, dynamic setting that champions teamwork and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Maldon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tough situation. Being able to share these stories will demonstrate your capability as a Shift Manager.
✨Tip Number 3
Be ready to talk numbers! Brush up on how you've driven customer satisfaction and managed shifts profitably. Showing that you understand the business side of things will impress the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Five Guys team. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Manager in Maldon
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills:As a Shift Manager, you'll be leading the team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated your team and handled busy shifts in the past.
Be Honest About Your Experience:We appreciate honesty, so don’t be afraid to talk about your management experience, even if it’s not extensive. If you’ve got the right attitude and a willingness to learn, we want to hear from you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on the path to joining our Five Guys family. We can’t wait to meet you!
How to prepare for a job interview at Five Guys UK
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to fresh ingredients and customer satisfaction, as this will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, resolved conflicts, or improved customer satisfaction. This will help you illustrate how you can bring the Five Guys values to life.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult customer or managing a busy shift. Think through these scenarios beforehand and have clear, concise responses ready that highlight your problem-solving skills and operational excellence.
✨Emphasise Your Passion for Customer Experience
Five Guys is all about delivering an exceptional customer experience. Be prepared to discuss how you've driven customer satisfaction in previous roles and share any metrics or feedback that demonstrate your success. This will show that you're not just about managing shifts, but also about creating memorable experiences for guests.
