At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and profitability.
- Company: Join the iconic Five Guys family, known for quality burgers and fries.
- Benefits: Enjoy competitive bonuses, paid holidays, free meals, and career development opportunities.
- Other info: Opportunities for career growth and a supportive work culture.
- Why this job: Be a brand ambassador and make a real impact in a fun, dynamic environment.
- Qualifications: 2+ years of General Management experience in hospitality or QSR.
The predicted salary is between 35000 - 45000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS!
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.
REWARDS
- An achievable 30% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
OTHER AWESOME PERKS
- Days out and social events
- Invite to the annual General Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS A GENERAL MANAGER, YOU'LL BE RESPONSIBLE FOR
- Your people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
- Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline
- Responsible for managing any HR issues while also being able to reward and recognise when needed
- Demonstrate close attention to detail
WHAT YOU BRING TO THE TABLE
- Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.
- Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.
- Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.
INCREDIBLE CAREERS WITH FIVE GUYS
Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
General Manager in Lutterworth employer: Five Guys UK
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values our employees and their growth. As a General Manager, you will enjoy a vibrant work culture that encourages fun and teamwork, alongside competitive rewards such as a quarterly bonus scheme, generous holiday allowance, and opportunities for career advancement. With a commitment to employee wellbeing and development, Five Guys offers a unique environment where your leadership can shine and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Lutterworth
✨Tip Number 1
Get to know the company inside out! Research Five Guys' values, their approach to customer service, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to General Management. Think about how you would handle specific challenges in a high-volume restaurant setting. We want to see your leadership skills shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace General Manager in Lutterworth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a General Manager at Five Guys.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in high-volume hospitality or QSR environments. We love seeing how your past roles have prepared you for this position, so don’t hold back on those relevant achievements!
Be Specific:In your cover letter, be specific about how you’ve driven customer satisfaction and managed P&L in previous roles. We appreciate concrete examples that demonstrate your skills and successes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Five Guys UK
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial expertise. Brush up on your P&L management skills and be ready to discuss how you've driven sales and controlled costs in previous roles. Bring specific examples of how you’ve maximised GP without compromising quality.
✨Showcase Your Leadership Style
This role is all about leading and inspiring your team. Be prepared to share your approach to building a positive work culture and developing talent. Think of examples where you've successfully coached team members or resolved HR issues while maintaining morale.
✨Customer Satisfaction is Key
Since the company values customer experience, come armed with data that showcases your track record in driving customer satisfaction scores. Discuss any initiatives you've implemented that improved guest experiences and led to positive reviews or Mystery Shopper results.
✨Be Hands-On and Practical
The job requires a hands-on approach, so be ready to talk about your operational excellence. Share experiences where you’ve jumped in to support your team during busy times, ensuring smooth day-to-day operations while maintaining high standards of food safety and hygiene.
