At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days holiday.
- Other info: Great career growth opportunities leading to management roles.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 1-2 years of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Shift Managers and Crew. Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Manager, Complaints in London employer: Five Guys UK
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Assistant Managers play a crucial role in leading and inspiring their teams. With generous benefits such as an achievable bonus scheme, extensive paid holiday, and opportunities for career growth, we ensure that our employees feel valued and supported in their journey with us. Located in a dynamic environment, our commitment to quality and customer satisfaction creates a rewarding atmosphere for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a complaint. This will show them you're ready to inspire and coach others, just like they want in an Assistant Manager.
✨Tip Number 3
Be prepared to discuss your financial acumen! Brush up on your experience with P&L management and controlling costs. They’ll want to know how you can help keep the restaurant profitable while delivering top-notch service.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their training programmes or how they support career growth. It’s a great way to demonstrate your ambition and commitment to growing with them.
We think you need these skills to ace Assistant Manager, Complaints in London
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re excited about the role and ready to bring our 'perfect and serve' philosophy to life.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading and coaching teams. We’re looking for someone who can inspire others, so share examples of how you've motivated your crew in previous roles!
Be Honest About Your Experience:If you've got management experience in a busy hospitality or QSR environment, flaunt it! Be clear about your responsibilities and achievements, especially when it comes to handling complaints and ensuring customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, we love seeing applications come in from passionate candidates like you!
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you know the ins and outs of the restaurant's philosophy and values. Familiarise yourself with their commitment to quality ingredients and customer service. This will show that you're genuinely interested in the role and align with their mission.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experience where you've successfully coached or motivated your team, especially in high-pressure situations. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions about handling complaints and ensuring customer satisfaction. Think of specific instances where you've dealt with difficult situations effectively. This will help you illustrate your problem-solving skills and commitment to delivering an excellent customer experience.
✨Discuss Financial Acumen
Be ready to talk about your experience with P&L management and controlling costs. Highlight any strategies you've implemented in the past to improve profitability. This will reassure them that you understand the financial responsibilities that come with the role.
