At a Glance
- Tasks: Lead and inspire teams to deliver perfect burgers and exceptional customer service.
- Company: Join a family-run burger restaurant with a passion for quality since 1986.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days paid holiday.
- Other info: Great career growth opportunities leading to managerial roles and beyond.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 1-2 years of management experience in hospitality or QSR is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results, leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.
- An achievable bonus scheme worth up to 15% of annual salary
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- The financial wellbeing app with simple-to-use, flexible benefits built around your pay
- Days out and social events
- Invite to the annual Assistant Manager conference
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR:
- Our people - Shift Managers and Crew.
- Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans.
- Spotting potential and developing your team to ensure there is a strong talent pipeline.
Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You develop people and identify future talent.
Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
Assistant Manager, Complaints in Livingston employer: Five Guys UK
At Five Guys, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Assistant Managers play a crucial role in leading and inspiring their teams. With competitive benefits such as an achievable bonus scheme, generous holiday allowance, and opportunities for career advancement, we are committed to supporting your growth while ensuring every shift is filled with energy and passion for delivering the perfect burger experience. Join us in a dynamic environment that values your contributions and fosters a strong sense of community among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Complaints in Livingston
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the hospitality industry. You never know who might have a lead on an Assistant Manager position or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for management roles in hospitality and practice your answers. Show off your leadership skills and how you handle complaints with ease – that’s what they want to see!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in being part of our Five Guys family. Plus, it makes it easier for us to spot your application and get you in for an interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Remember, we love candidates who take initiative!
We think you need these skills to ace Assistant Manager, Complaints in Livingston
Some tips for your application 🫡
Show Your Passion for Perfection:When you're writing your application, let your love for burgers and fries shine through! We want to see how you connect with our 'perfect and serve' philosophy. Share any experiences that highlight your commitment to quality and customer satisfaction.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've inspired or coached others, and how you’ve handled challenges in a busy environment. We love hearing about your journey!
Be Honest About Your Experience:Don’t shy away from sharing your management experience, especially in high-volume settings. Be clear about your familiarity with P&L management and how you've contributed to profitability in past roles. Authenticity goes a long way with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to explore more about what we offer. Plus, it shows you’re keen on joining our Five Guys family!
How to prepare for a job interview at Five Guys UK
✨Know the Company Inside Out
Before your interview, make sure you understand the company's philosophy and values. Familiarise yourself with their commitment to quality ingredients and customer service. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or handled complaints. Highlight how you inspired and coached your team to achieve results, as this is crucial for the Assistant Manager role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with P&L management and controlling costs. Think of specific instances where you improved profitability or managed inventory effectively, as this will show you understand the financial side of running a restaurant.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their training programmes or how they support career growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
